Analisa Esmeralda Ruiz
San Antonio
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proficient in responding to customers complaints and finding solutions. Reliable and driven, with strong time management and prioritization abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
UniFirst
11.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns, ensuring accurate information was provided to customers.
- Utilized CRM software to track customer interactions and improve service efficiency.
- Collaborated with team members to enhance customer satisfaction and streamline workflows.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided billing details
Customer Service Representative
TaskUs
01.2019 - 11.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls, ensuring prompt resolution of customer issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales
Qvc
07.2015 - 08.2021
- Implemented strategic sales techniques to maximize profitability and exceed quarterly sales targets consistently.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Achieved consistent sales growth by setting and surpassing ambitious sales targets each quarter.
Education
Certificate - CMA
Kaplan College
San Marcos, TX01.2012
High School Diploma - undefined
South San Antonio High School
San Antonio, TX01.2010
Certificate - Pharmacy Technician
CHCP
San Antonio10-2020
Skills
- Peripheral Devices (Scanners, Printers, etc)
- Presentation Software (PowerPoint, Flash, etc)
- Word Processing Software (Word, WordPerfect, etc)
- Internet Browser (Internet Explorer, Firefox, etc)
- AS400 Software
- Excel
- Ivinex Software
- NICE Software
- ABS Software
Timeline
Customer Service Agent
UniFirst
11.2021 - Current
Customer Service Representative
TaskUs
01.2019 - 11.2021
Sales
Qvc
07.2015 - 08.2021
High School Diploma - undefined
South San Antonio High School
Certificate - CMA
Kaplan College
Certificate - Pharmacy Technician
CHCP