MARISELLA HERNANDEZ
Customer service advisor
Ochopee,FL
Summary
Experienced and versatile professional with over 10 years of expertise in customer service, and office management. Committed to leveraging diverse skills and abilities to excel in a new role. Recognized for exceptional work ethic, motivation, loyalty, and dedication to delivering high-quality results. Takes pride in every task undertaken and eager to contribute qualifications to drive success in a new position.
Overview
24
24
years of professional experience
Work History
Lead Customer Service Advisor
TruckMax
12.2023 - 10.2024
- Engaged clients in person and over phone to answer questions and address complaints.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Adviser/Office Manager
Certified Diesel Repair
06.2018 - 11.2023
- Skilled in using Excel, Word, and PowerPoint tools.
- Executed tasks such as data entry, telephone operations, document filing, and inventory management.
- Oversaw all aspects of financial operations.
- Handled customer queries using telephonic conversations, direct interactions, and correspondence.
Customer Service Adviser
Global Cash Access INC.
09.2008 - 08.2015
- Facilitated the conversion of Western Union orders into cash.
- Completed payoff transactions, securing client signatures on associated documents.
- Managed cash flow by counting and auditing money in drawers throughout shifts.
Correctional Officer
Florida Dept of Corrections
09.2000 - 06.2008
- Conducted routine head counts confirming every prisoner's presence.
- Inspected block conditions, window bars, grills, doors, and gates in correctional facilities to ensure security.
- Supervised prisoner conduct in housing units during work and recreational activities according to established policies.
- Performed thorough searches of cells, prisoners, and vehicles for contraband.
- Keep accurate logs of detainees' identification and legal charges.
Education
High School - 1 year college, technical or vocational school
Skills
- E-mail Software (Outlook, Thunderbird, etc)
- Internet Browser (Internet Explorer, Firefox, etc)
- Peripheral Devices (scanners, printers, etc)
- Word Processing Software (Word, WordPerfect, etc)
Languages
Spanish
Native or Bilingual
Timeline
Lead Customer Service Advisor - TruckMax
12.2023 - 10.2024
Customer Service Adviser/Office Manager - Certified Diesel Repair
06.2018 - 11.2023
Customer Service Adviser - Global Cash Access INC.
09.2008 - 08.2015
Correctional Officer - Florida Dept of Corrections
09.2000 - 06.2008
Immokalee High School - High School, 1 year college, technical or vocational school
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