Kennedy Botts
San Diego,CA
Summary
Accomplished Manager well-versed in sales, personnel management, and inventory management alongside Medical Assistant experience. Dedicated to complete knowledge of company products and services for optimized customer and patient care. Authoritative and clear communicator. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail oriented team leader with a passion for creating strong and skilled employee and fellow team members. Seeking a position that offers professional challenges and growth, while also utilizing knowledge and experience of a mixed professional background over thirteen years.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Honey Luxe Salon
La Mesa, CA
10.2024 - Current
- Managed daily salon operations to ensure smooth workflow and exceptional client experiences.
- Trained and mentored staff on customer service best practices and product knowledge.
- Oversaw inventory management, ensuring optimal stock levels of products and supplies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Medical Assistant
All Seasons Allergy and Asthma
Fort Walton Beach, FL
11.2023 - 08.2024
- Administered patient intake and medical history documentation to ensure accurate records.
- Assisted physicians with examinations and procedures, enhancing patient care quality.
- Managed scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Educated patients on medication usage and allergy management techniques for improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Lead
Bon Appetit
Fort Walton Beach, FL
07.2021 - 10.2023
- Oversaw daily operations of customer service team, ensuring high-quality support and satisfaction.
- Trained staff on customer engagement techniques, improving service quality and response times.
- Developed and implemented process improvements to enhance efficiency in handling customer inquiries.
- Resolved complex customer issues through effective problem-solving and communication strategies.
- Maintained up-to-date knowledge of product and service changes.
Personal Assistant
Jessica Garner
Fort Walton Beach, FL
10.2019 - 05.2021
- Coordinated daily household activities to ensure seamless operations and enhanced family routines.
- Managed scheduling for appointments, errands, and activities to optimize time efficiency.
- Organized home environments, including decluttering and maintaining cleanliness for improved aesthetics.
- Assisted with meal preparation and grocery shopping, adhering to dietary preferences and restrictions.
- Facilitated communication between family members to align priorities and responsibilities effectively.
Assistant Manager
American Eagle Outfitters, Inc
Destin, FL
04.2019 - 10.2019
- Led daily operations to enhance team efficiency and customer satisfaction.
- Developed training programs for new staff, improving onboarding processes and retention rates.
- Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
- Collaborated with cross-functional teams to implement visual merchandising standards, driving brand consistency.
- Oversaw scheduling and staffing, optimizing workforce allocation to meet peak demands effectively.
- Managed store performance analysis, providing actionable insights for strategic decision-making initiatives.
Education
Associate of Science -
Northwest Florida State College
Niceville, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Inventory management
- Recruiting and interviewing
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital signs monitoring
- Data entry
- Patient-focused care
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Manager
Honey Luxe Salon
10.2024 - Current
Medical Assistant
All Seasons Allergy and Asthma
11.2023 - 08.2024
Customer Service Lead
Bon Appetit
07.2021 - 10.2023
Personal Assistant
Jessica Garner
10.2019 - 05.2021
Assistant Manager
American Eagle Outfitters, Inc
04.2019 - 10.2019
Associate of Science -
Northwest Florida State College