Kennedy Carrier
Livonia,MI
Summary
Experienced and reliable Key Holder with a strong background in retail and customer service. Proficient in inventory management, cash handling, and staff supervision. Improved store operations through the implementation of successful sales strategies and a commitment to delivering exceptional customer service. Highly skilled in problem-solving, leadership, and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Holder
Fleming's Prime Steakhouse & Wine Bar
Livonia , MI
01.2024 - Current
- Ensured accuracy by systematically matching daily sales receipts with cash drawer balances
- Implemented protocols to enhance store security measures.
- Performed daily cash management duties, including deposits and audits.
- Oversaw daily restaurant functions, ensuring smooth operations
- Arranged and prepared venues for gatherings
- Informed kitchen staff of any special orders or dietary restrictions.
- Ensured compliance with health and safety regulations.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Assisted personnel with duties and tasks during high-volume periods.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Crew Member
Trader Joe's
Northville , Michigan
06.2017 - Current
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Handled returns promptly and professionally while adhering to company policies.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Assisted customers in locating items, answered questions about product features and prices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Manager
Castle Gardens Pool Association
Livonia , MI
06.2016 - 09.2024
- Schedule employees.
- Plans events, along with shopping for event supplies.
- Manages chemicals and water pressure.
- Provides safety knowledge while maintaining a safe and clean environment.
- Oversees and is responsible for employees.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Bachelor of Arts - Liberal Arts And General Studies
Schoolcraft College
Livonia, MI05-2024
Bachelor of Science - Biology
Madonna University
Livonia, MI05-2023
Skills
- Staff Oversight
- Customer Service Management
- Scheduling Coordination
- Training and mentoring
- Product ordering
- Cash handling
- Telephone etiquette
- Customer service
- Team standards
- Sale expertise
- Stocking and replenishing
- Job inspections
- Verbal and written communication
- Coaching and mentoring
- Effective leader
Certification
- Lifeguarding/First Aid/CPR/AED
Accomplishments
- Female Champion of Charter award
Timeline
Key Holder
Fleming's Prime Steakhouse & Wine Bar
01.2024 - Current
Crew Member
Trader Joe's
06.2017 - Current
Manager
Castle Gardens Pool Association
06.2016 - 09.2024
- Lifeguarding/First Aid/CPR/AED
Bachelor of Arts - Liberal Arts And General Studies
Schoolcraft College
Bachelor of Science - Biology
Madonna University
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