Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennedy Cole

Shelbyville,TN

Summary

I am someone who always finds the best in people and makes sure that I can help or be there for anyone in need, both professionally and personally. My ambitions include being a professor of English one day and having the ability to pursue the fine arts in a more critical way that always allows me to express the deeper and nuanced ideas of the world. If nothing else, my everyday goal is to be a light to someone’s day and make it better in any way I can.

Overview

6
6
years of professional experience

Work History

Server

Marinas on the Square
12.2022 - Current
  • I work as a waitress serving multiple tables at once.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.

Barista/Cashier

Travelin' Tom's Coffee
01.2024 - 11.2024
  • I work in a mobile coffee truck selling a variety of drinks.
  • I also clean and restock the truck every shift as needed.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.

Warehouse Associate

Amazon
09.2021 - 12.2021
  • I was a warehouse worker who sorted, stocked, and distributed various packages.
  • Consistently lifted materials weighing as much as 15 pounds.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Assisted in receiving, stocking and distribution of merchandise.

Sonic Carhop

Sonic Drive-In
08.2019 - 05.2021
  • I worked as both a carhop and a crew member.
  • Often being put into positions of managing the crew when we needed it.
  • Memorized orders and maintained 95% accuracy in high-traffic times.
  • Balanced orders on trays weighing over 20 lbs and delivered them to cars.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
  • Assisted in the training of new carhops, sharing best practices for success in the role.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Ensured order accuracy, double-checking each order before delivering to customers.

Education

Bachelor of Science - English

Middle Tennessee State University
Murfreesboro, TN
05.2025

Skills

    Customer Service Experience: Through the various other part-time positions I've had, I have had plenty of experience helping and providing customers with whatever they need

    Literary Knowledge: I just earned my Bachelor of Science degree from MTSU My major was English with a minor in Philosophy This degree provides me with extensive and critical knowledge of various types of literature

    Multitasker: From previous work positions, I've had to develop multitasking skills that allow me to work effectively in any environment I'm in

    Strong work ethic: Both professionally and educationally, I have always had a strong work ethic to not just get the work done, but to do it right Therefore, I have always been very thorough in making sure the work I'm doing is valuable and that I can always learn something from both my successes and failures through my work

Timeline

Barista/Cashier

Travelin' Tom's Coffee
01.2024 - 11.2024

Server

Marinas on the Square
12.2022 - Current

Warehouse Associate

Amazon
09.2021 - 12.2021

Sonic Carhop

Sonic Drive-In
08.2019 - 05.2021

Bachelor of Science - English

Middle Tennessee State University

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