Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Kennedy Cole

Kennedy Cole

Westerville

Summary

Dynamic customer service professional with a proven track record at BMW Group Financial Services, excelling in conflict resolution and customer relationship management. Adept at educating clients on financial products, fostering loyalty, and enhancing satisfaction. Strong communicator and team collaborator, committed to delivering exceptional service and driving repeat business.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

BMW Group Financial Services
Columbus
10.2024 - Current
  • Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Educated customers on financing options and payment plans available to them.
  • Maintained current knowledge of BMW Group financial offerings and policies to effectively address customer inquiries.
  • Collaborated with team members to streamline service delivery processes, enhancing overall customer experience.
  • Documented customer interactions and follow-up actions in the database.

Phlebotomist

OhioHealth
01.2023 - 10.2024
  • Obtain blood specimens by performing venipuncture and capillary punctures.
  • Maintained specimen integrity through aseptic technique, adherence to department procedures, and isolation protocols.
  • Verified patient identification and explained sampling procedures to ensure accurate testing.
  • Perform data entry including encoding blood-working information into medical records.
  • Provided diagnostic notes to physicians and healthcare professionals to support informed clinical decisions.

Server

Red Lobster
01.2023 - 12.2023
  • Leveraged extensive menu knowledge to advise customers and effectively upsell items.
  • Managed guest orders using point-of-sale systems efficiently.
  • Coordinated with kitchen staff to ensure prompt meal delivery.
  • Supported team during peak hours to maintain high service standards.

Education

High School Diploma - Nursing

Thomas Worthington High School
Columbus, OH
06-2022

Skills

  • Customer satisfaction
  • Client management
  • Effective communication
  • Conflict resolution
  • Team collaboration
  • Time management
  • Data Entry
  • Problem solving
  • Financial expertise
  • Brand representation

References

Ben Short- current manager- contact number 614-622-2636

Languages

English

Timeline

Customer Service Representative

BMW Group Financial Services
10.2024 - Current

Phlebotomist

OhioHealth
01.2023 - 10.2024

Server

Red Lobster
01.2023 - 12.2023

High School Diploma - Nursing

Thomas Worthington High School
Kennedy Cole