KENNEDY COOPER
Conyers,Ga
Summary
Dynamic customer service professional with experience at Pure talk, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction and retention through effective communication. Proficient in CRM software and adept at managing customer inquiries, ensuring seamless service delivery and fostering positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Puretalk
Covington, Ga
10.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries promptly, ensuring high satisfaction and retention rates.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Collaborated with team members to streamline processed billing and enhance service delivery.
- Made inbound and outbound calls to assist customers.
Customer Service Representative
Department of Driver Services
Conyers, Georgia
07.2024 - 08.2025
- Handled billing issues and addressed payment inquiries promptly and professionally.
- Conducted follow-ups with customers to ensure satisfaction with services received.
- Answered customer inquiries and provided accurate information regarding licensing services.
Lab Technician
Golden State Foods
Conyers, Ga
12.2023 - 04.2024
- Performed routine maintenance and calibration of laboratory equipment to ensure proper functioning.
- Monitored and maintained laboratory inventory, ordering supplies when necessary.
- Performed routine maintenance on laboratory equipment and ensured the accuracy of equipment calibrations.
- Drafted protocols for laboratory safety and hazardous waste disposal.
- Collaborated with researchers to troubleshoot experimental issues and determine root causes.
Personal Shopper
Walmart Online Grocery
Covington, Ga
09.2020 - 06.2022
- Welcomed customers with warmth and professionalism.
- Handled customer complaints calmly and professionally.
- Resolved customer issues in a timely manner.
- Selected and assembled grocery orders for efficient customer fulfillment.
- Ensured accuracy in order picking to meet quality standards.
Education
High School Diploma -
Eastside Highschool
Covington, Ga05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Call center experience
- Complaint resolution
Certification
MCAS - Microsoft Certified Application Specialist
Accomplishments
- Customer service excellence, Resolved over 150 customer issues monthly, maintaining a 95% satisfaction rate.
- Order management efficiency, Processed 200 orders per shift, ensuring 100% accuracy and timely delivery.
- Inventory management proficiency, Managed inventory worth $50K monthly with zero discrepancies.
- Call center optimization, Improved call center response time by 30%, enhancing customer experience.
Languages
English, Native
Timeline
Customer Service Representative
Puretalk
10.2025 - Current
Customer Service Representative
Department of Driver Services
07.2024 - 08.2025
Lab Technician
Golden State Foods
12.2023 - 04.2024
Personal Shopper
Walmart Online Grocery
09.2020 - 06.2022
High School Diploma -
Eastside Highschool