Ken Dennis
Boston,MA
Summary
Experience professional with 10+ years in customer service, emphasizing team work, and achieving individual performance metric.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver / Customer service specialist
FRAYT contractor
Boston, MA
01.2021 - Current
- Operate 26 ft box truck/ sprinter vans to facilitate large bulk delivery
- Follow detailed delivery instructions to ensure satisfactory of customer and safety protocols
- Provide Documentation and conduct regular vehicle inspections as well as manage gas cards
Sr. Recruiter
Beacon Mobility
Fitchburg, MA
08.2023 - 06.2024
- Sourced and managed a pool of CDL / 7D bus drivers and Transportation Coordinators
- Average of 35 or more new hires each month; and prepare compensation packages
- Conduct Motor Vehicle Records checks and background checks, and ensure trucks are compliance with DOT laws
Technical Recruiter 3
Amazon Web Services
Seattle, WA
04.2022 - 09.2022
- Sourced and managed a pool of software engineers and technical writers
- Utilize LinkedIn Recruiter and indeed for sourcing top talent and generating leads through referrals
- Research competitors, review and filter top resumes, provide weekly reports to managers, and administer skill assessments for further debriefing
Talent Acquisition Specialist
BJ’s Wholesales Club
West-borough, MA
07.2021 - 04.2022
- Proactively source for licensed opticians, club managers, AOM, procurement analyst, supply chain, and automotive leads and technicians
- Research market, vocational / trade schools and regional specifics sourcing
- Provide weekly reports to TA managers on head counts for debriefing during team meetings
Technical Recruiter
TSA
Framingham, MA
03.2018 - 04.2019
- Source candidate using LinkedIn Recruiter, Indeed, Monster, and CareerBuilder
- Focus areas: Mechanical Engineers
- Hardware Engineers, Designers, Data Analysts, Technicians
- Track weekly reporting, administer skill assessments for managers on requisitions
Customer Service Specialist
Rainbow Movers
West-borough, MA
10.2016 - 03.2018
- Coordinate delivery time and provide frequent updates with dispatching team on completion
- Load box truck on assigned bay, perform standard warehouse duties, and complete truck checklist pre route
- Followed detailed delivery instructions
Sales Associate
The Home Depot
Worcester, MA
06.2012 - 08.2014
- Assist customers in building materials, pulled orders utilizing forklifts or reach trucks, and precision use of hand saw for cutting lumber and moldings
- Performed daily machinery checks before operating per safety training, practice safe zoning while transporting customers' orders, and awareness of hazardous materials
- Attend team meetings, complete quarterly safety trainings, and process shipments and load and unload bulk pallets
Education
Business Administration -
Roxbury College
Skills
- Human Resources
- Customer service specialist
- Non-CDL driver/box truck
- Recruiting
- Dispatching / DOT
- Loading & receiving
- Package handler - GPS
- Warehouse
- ATS – CRM SYSTEMS
- Workday
- Bullhorn
- Tech-savvy
- Innovative thinker
- Collaborative
- Data- Management
- Problem-solving
- Adaptability
- Leadership
- Critical thinking
- Detail-oriented
- Team building
Certification
- Certified personal trainer
- OSHA 10 Certificate
- Box Truck training - 350 hours
- Diversity Inclusion
- Forklift certified
Timeline
Sr. Recruiter
Beacon Mobility
08.2023 - 06.2024
Technical Recruiter 3
Amazon Web Services
04.2022 - 09.2022
Talent Acquisition Specialist
BJ’s Wholesales Club
07.2021 - 04.2022
Driver / Customer service specialist
FRAYT contractor
01.2021 - Current
Technical Recruiter
TSA
03.2018 - 04.2019
Customer Service Specialist
Rainbow Movers
10.2016 - 03.2018
Sales Associate
The Home Depot
06.2012 - 08.2014
Business Administration -
Roxbury College