Kennedy Farris
Houston,MS
Summary
Experienced and Energetic Supervisor at Starbucks with a passion for learning and promoting both individual and team growth; Proficient in maintaining store operations through demonstration of leadership and thorough understanding of company policies. Additionally, an expertise in conflict resolution and quality assurance in order to elevate team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
Starbucks
03.2022 - Current
- Coached both new and seasoned partners consistently on company requirements and job responsibilities, thus ensuring seamless flow of operation for both customers and employees.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Adhered to company standards and compliance requirements for cleanliness of both employee and customer areas.
- Troubleshot and maintained store equipment frequently. (ex. espresso machines, POS devices, and store computers)
- Handled all store deposits and change orders, effectively demonstrating great understanding of company procedures for cash management.
Barista
Starbucks
03.2020 - 03.2022
- Interacted with customers during both slow and busy periods to promote a welcoming and positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee and merchandise offerings, promoting upselling opportunities and enhancing overall customer experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Education
High School Diploma -
Jersey Village High School
Houston, TX06.2019
Skills
- Mentoring and Coaching
- Cash Handling
- Customer Service
- Schedule and Inventory Management
- Team Development
- Punctual and Reliable
- Tech-Savvy
- Fast Learner
- Setting and Meeting Goals
Timeline
Shift Manager
Starbucks
03.2022 - Current
Barista
Starbucks
03.2020 - 03.2022
High School Diploma -
Jersey Village High School
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