Kennedy Ferguson
Bloomington,IN
Summary
Driven by a results-focused approach, I leveraged team leadership and complex problem-solving skills at Scout's Honor to enhance client satisfaction significantly. My tenure is marked by innovative training strategies and a commitment to professional development, culminating in a noticeable improvement in staff performance and client trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager and Dog Trainer
Scout's Honor Pet Retreat
2021.06 - Current
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Resolved behavioral issues with pets through consistent and positive reinforcement techniques.
- Developed strong relationships with clients, fostering trust in the care provided for their pets.
- Improved staff performance through regular training sessions, evaluations, and feedback.
- Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Stayed up-to-date on industry best practices through continuing education opportunities and professional development courses.
- Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours without compromising quality care.
- Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
- Implemented creative enrichment activities that engaged dogs both mentally and physically during their stay at daycare facilities.
- Processed applications, completed interviews, and hired new employees
Pet Grooming Apprentice
Petco
2020.01 - 2020.10
- Managed appointment scheduling efficiently while ensuring minimal wait times for clients and their pets.
- Completed nail trims (dogs and cats)
- Completed sanitary and paw pad trims
- Completed baths ensuring any special instructions are being followed, ex. medicated shampoo
- Recommended products on the sales floor that coincided with any grooming suggestions for the pet parents
- Completed 7 point health checks for all dogs entering the salon
Education
High School Diploma -
Connersville Sr High School
Connersville, IN05.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Performance Management
- Operations Management
- Sales Techniques
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Hiring and Training
Certification
- Certified Professional Dog Trainer (CPDT-KA)
- Certified Professional Animal Care Manager (CPACM)
- Certified Fear Free Animal Trainer
Timeline
Manager and Dog Trainer
Scout's Honor Pet Retreat
2021.06 - Current
Pet Grooming Apprentice
Petco
2020.01 - 2020.10
High School Diploma -
Connersville Sr High School
- Certified Professional Dog Trainer (CPDT-KA)
- Certified Professional Animal Care Manager (CPACM)
- Certified Fear Free Animal Trainer
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