Kennedy Fields
Atlanta,GA
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer
issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in
using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an
ability to lead and motivate a team to success.
Overview
3
3
years of professional experience
Work History
Concierge
First Service Residental
Atlanta, GA
05.2022 - Current
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
Counter Clerk
Armani Exchange
Atlanta, GA
08.2020 - 01.2022
- Handled money transfers between registers during peak times when additional help was needed on the floor.
- Maintained knowledge of current sales promotions and store policies regarding payments, returns, exchanges.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
Education
High School Diploma -
North Atlanta High School
Atlanta, GA05-2020
Skills
- Quality Assurance
- Hospitality
- Community Relations
- Telephone Etiquette
Accomplishments
- Received the Teen Leadership Award from Emory in 2018
Affiliations
- Volunteered at Grady Hospital in summer of 2017
Timeline
Concierge
First Service Residental
05.2022 - Current
Counter Clerk
Armani Exchange
08.2020 - 01.2022
High School Diploma -
North Atlanta High School
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