Kennedy Fields
Atlanta,GA
Summary
Driven professional with a proven track record at First Service Residential, adept in customer relationship management and proficient in Microsoft Word. Excelled in fostering inclusivity and resolving conflicts, enhancing customer satisfaction. Mentored new staff, significantly boosting productivity. Demonstrates a strong work ethic and effective problem-solving skills, ensuring operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
First Service Residental
06.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Used internal software to process reservations, check-ins and check-outs.
Head Cashier
Armani Exchange
08.2021 - 09.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
Community Association Manager - CAM
Capitus Real Estate Learning Center
Atlanta, GA06.2024
High School Diploma -
North Atlanta High School
Atlanta, GA05.2020
Skills
Highly Adaptable
Strong Work Ethic
Effective problem solving
Property Inspections
Property Management
Proficient in Microsoft Word
Certification
- Licensed Community Association Manager - 2024
Timeline
Concierge
First Service Residental
06.2022 - Current
Head Cashier
Armani Exchange
08.2021 - 09.2022
Community Association Manager - CAM
Capitus Real Estate Learning Center
High School Diploma -
North Atlanta High School
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