Kennedy Gatewood
Canal Winchester,Ohio
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Mortgage Assistant
Huntington National Bank
06.2019 - Current
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Planned and dealt with payment schedules.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
Manager
McDonald's
10.2015 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
Associate of Arts - Business Administration And Management
Columbus State Community College
Columbus, OH12.2023
High School Diploma -
Watkins Memorial High School
Pataskala, OH05.2016
Skills
- Electronic Filing System
- Financial History Analysis
- Legal Documentation
- Complaint Handling
- Lending Software Systems
- Payment Collection
- Customer Relations
- Financial Data Collection
- Customer Accounts Management
- Active Listening and Learning
- Organizational Strengths
Timeline
Mortgage Assistant
Huntington National Bank
06.2019 - Current
Manager
McDonald's
10.2015 - 06.2019
Associate of Arts - Business Administration And Management
Columbus State Community College
High School Diploma -
Watkins Memorial High School
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