Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Assistant ManagerCashierBaristaKey HolderLocation Preference
On-SiteRemoteHybridLocation: Durham, NC
Open to relocation: Yes
Open To Work
Verified
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Hi, I’m
Kennedy Johnson
Durham,NC
Work Preference
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
4
years of post-secondary education
Work History
Grove Bay Hospitality Group/ Black & White Coffee
Key Holder
08.2025 - Current
Job overview
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service best practices and sales techniques.
- Managed inventory levels, conducting regular stock audits to maintain accuracy.
- Facilitated effective communication between management and team members to enhance teamwork.
Grove Bay Hospitality Group/ Black & White Coffee
Barista
06.2024 - Current
Job overview
- Prepared and served high-quality coffee beverages according to customer preferences
- Maintained cleanliness and organization of workstations and dining areas
- Trained new team members on beverage preparation and customer service protocols
- Managed inventory levels, ensuring availability of ingredients and supplies
Grove Bay Hospitality Group/ Black & White Coffee
Cashier
06.2024 - Current
Job overview
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained knowledge of store promotions and product offerings to enhance customer experience.
- Collaborated with team members to streamline checkout processes, improving overall productivity.
- Assisted in training new cashiers on register operations and customer service best practices.
Dollar General
Assistant Manager
10.2021 - 04.2024
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sprouts Farmers Market Inc.
Cashier
07.2019 - 02.2020
Job overview
- Cashiering -Cash Management -Customer Engagement
- Walmart / Stock Associate
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Miller-Motte CollegeRaleigh, NC
No Degree from Dental Assisting
02.2024 - 10.2024
Hillside High SchoolDurham, NC
High School Diploma
02.2014 - 06.2017
Skills
- Dependable and Responsible
- Social Perceptiveness
- Decision-Making
- MS Office
- Task Delegation
- Troubleshooting
- Calm Under Pressure
- Critical Thinking
- Customer Service
- Employee Scheduling
- Friendly, Positive Attitude
- Recordkeeping
Additional Information
- Awarded Employee of the month September 2020 Sprouts Farmers Market
- Awarded Employee of the month April 2023 Dollar General
References
Pinnacle Pool Management
Apex NC
Michael James
-General Manager/CPO
919-930-7700
Elite Management
Raleigh NC
Kimberly Johnson
-Community Manager
843-617-2546
Timeline
Key Holder
Grove Bay Hospitality Group/ Black & White Coffee
08.2025 - Current
Barista
Grove Bay Hospitality Group/ Black & White Coffee
06.2024 - Current
Cashier
Grove Bay Hospitality Group/ Black & White Coffee
06.2024 - Current
Miller-Motte College
No Degree from Dental Assisting
02.2024 - 10.2024
Assistant Manager
Dollar General
10.2021 - 04.2024
Cashier
Sprouts Farmers Market Inc.
07.2019 - 02.2020
Hillside High School
High School Diploma
02.2014 - 06.2017