Kennedy Lewis
Lakeland,Florida
Summary
Dynamic and dedicated professional with 6 years of experience in various customer service roles. Proven skills in problem solving and critical thinking, while delivering excellent service, in fast-paced changing environments. Skilled in safety protocols, with certifications in First Aid, CPR, and AED, Adept at working collaboratively in diverse teams and committed to upholding the highest standards of service.
Overview
6
6
years of professional experience
Work History
Sales Representative
Lewis Tax and Financial
07.2022 - Current
- Demonstrated effective communication and interpersonal skills to build relationships with clients.
- Achieved sales targets and contributed to the growth of the business.
- Used active listening and critical thinking to align the right product to the client based upon there financial goals and objectives.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
Lifeguard/Head lifeguard of Wellness facility
Florida Southern College Wellness Center
07.2020 - 05.2022
- Awarded Lifeguard of the year 2020-2021. Promotion to Head Lifeguard 2021-2022.
- Ensured safety of pool patrons vigilantly monitoring activities, responding to emergencies, enforcing rules.
- Maintained a clean and safe facility, and equipment inspection on a daily basis.
- First aid/CPR/AED and lifeguard certification.
- Collaborated with other Head Lifeguards to plan monthly in-service training sessions for us and our aquatic team.
- Be On Call responsibility of Head Lifeguards and conduct surprise drills.
Host/Server
Fish City Grill
08.2018 - 06.2021
- Helped train new staff on shift 2020-2021
- Greeted and seated guests, manage the waitlist, ensuring a positive first impression providing a attentive and friendly experience.
- Restaurant chores, cleaning off and pre bussing tables, sweeping floors and cleaning restrooms.
- Helping other servers with their tables in any way possible to increase workflow functionality and aid in customer satisfaction.
Education
Bachelor of Science - Business Administration
Florida Southern College
Lakeland, FL05.2022
Skills
- Customer Service: Proven ability to deliver outstanding customer service and exceed customer expectations
- Sales: Demonstrated success in achieving sales targets and driving revenue growth
- Problem Solving and Critical Thinking: Strong analytical and problem-solving skills to resolve customer issues
- Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Team Player: Collaborative and positive attitude towards working with colleagues to achieve goals and maintain a harmonious work environment
- People Skills: Excellent interpersonal skills, with the ability to build rapport and establish positive relationships
- Professionalism: Business background in understanding: presentation of self, business principles and practices
- Language: Native language in English and a very much beginner in Spanish and French with a strong desire to become better
- First Aid/CPR/AED certified: Experience in victim drowning aquatic saves
Timeline
Sales Representative
Lewis Tax and Financial
07.2022 - Current
Lifeguard/Head lifeguard of Wellness facility
Florida Southern College Wellness Center
07.2020 - 05.2022
Host/Server
Fish City Grill
08.2018 - 06.2021
Bachelor of Science - Business Administration
Florida Southern College
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