Kennedy Lewis
Traverse City,MI
Summary
Efficient and organized front desk receptionist known for outstanding time management and attention to detail. Experienced in coordinating appointments, handling patient billing, and maintaining electronic health records. Ready to enhance patient experiences in a dynamic healthcare environment.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Grand Traverse Internal and Family Medicine
Traverse City, Michigan
09.2024 - 06.2025
- Greeted patients warmly and managed front desk operations effectively.
- Scheduled appointments and maintained an organized calendar for medical staff.
- Answered phone calls promptly, providing information to patients and addressing inquiries.
- Collected patient information and updated electronic health records accurately.
- Processed insurance claims and verified patient coverage details efficiently.
- Ensured waiting area was clean, comfortable, and stocked with necessary materials.
- Coordinated with medical staff to facilitate smooth patient flow throughout the clinic.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing at the end of each shift.
Front Desk Receptionist
Cass Street Ear Nose and Throat
Traverse City, Michigan
09.2023 - 08.2024
- Greeting patients professionally, both in person and on the phone.
- Scheduled appointments and maintained an organized calendar for medical staff.
- Notifying providers of patient arrivals.
- Collected patient information and updated electronic health records accurately.
- Ensured waiting area was clean, comfortable, and stocked with necessary materials.
- Rescheduled patients as needed when a provider was called into surgery.
- Verifying insurance, copays, and collecting patient charges.
- Scheduling out-of-office tests and scans, as well as coordinating with surgery schedulers.
Front Desk Receptionist
Michigan Health and Wellness
Traverse City, Michigan
03.2023 - 08.2023
- Greeted patients warmly and managed front desk operations effectively.
- Collected patient information and updated electronic health records accurately.
- Set up patients on chiropractic machinery prior to seeing the provider.
- Set up patients in hyperbaric chambers, and monitored them throughout.
- Processed insurance claims and verified patient coverage details efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Scheduler/ Assistant Care Coordinator
Grace Senior Living
Lake Orion, Michigan
01.2020 - 03.2023
- Coordinated resident scheduling for activities and appointments at senior living community.
- Collaborated with staff to ensure optimal staffing levels for daily operations.
- Communicated effectively with families regarding scheduling changes and requirements.
- Assisted in training new team members on scheduling software and procedures, as well as medication passing.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Coordinated care plans for residents to meet individual health needs.
- Collaborated with healthcare professionals to ensure effective treatment and support.
- Communicated regularly with families about resident health updates and care changes.
- Trained new staff on resident care procedures and documentation standards.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Provided crisis intervention services when needed.
- Conducted initial assessments and evaluations of patient's needs.
Education
High School Diploma -
North Branch High School
North Branch, MI05-2014
Some College (No Degree) - CNA Certification
Mott Community College
Lapeer, MISkills
- Electronic health records
- Appointment scheduling
- Patient billing
- Insurance verification
- Time management
- Attention to detail
- Administrative support
- Phone etiquette
Timeline
Front Desk Receptionist
Grand Traverse Internal and Family Medicine
09.2024 - 06.2025
Front Desk Receptionist
Cass Street Ear Nose and Throat
09.2023 - 08.2024
Front Desk Receptionist
Michigan Health and Wellness
03.2023 - 08.2023
Scheduler/ Assistant Care Coordinator
Grace Senior Living
01.2020 - 03.2023
High School Diploma -
North Branch High School
Some College (No Degree) - CNA Certification
Mott Community College