Summary
Overview
Work History
Education
Skills
Timeline
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Kennedy Mickens

Kingwood

Summary

Dynamic leader with proven expertise in customer service and problem-solving, honed across roles at Sunglass Hut and Whataburger. Excelled in enhancing customer experience and streamlining operations, significantly boosting store efficiency. Skilled in hiring and training, adept at fostering teamwork and driving performance.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Sunglass Hut
09.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Team Lead

Whataburger
03.2024 - 08.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Communicated vital information to ensure competency in company practices.

Key Holder

5 Below
05.2023 - 02.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.

Education

High School Diploma - Business

Porter High School
22625 Sandy Ln Porter, TX 77365 United States
05.2024

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Hiring and training
  • Performance evaluations
  • Flexible schedule

Timeline

Assistant Store Manager

Sunglass Hut
09.2024 - Current

Team Lead

Whataburger
03.2024 - 08.2024

Key Holder

5 Below
05.2023 - 02.2024

High School Diploma - Business

Porter High School

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Kennedy Mickens