KENNEDY MWANGI

I am a dynamic & result-oriented professional with 4+ years of experience in Debt Collection, Team Management, Quality Assurance, Data Analysis, Customer service and Fintech, particularly good in excel skills basics, i.e v look up, pivot table tools. Previously worked as a Team Leader. I'm in the United States through the 2024 Diversity Visa Lottery. I love to solve complex problems especially through the application of technology. I have had the pleasure of being part of Opera Group (Tenspot) where I have had expertise in collection strategy planning, Quality management of team members, Team management, Time management, Performance report analysis, New Project management, Process improvement, implementing credit strategies, and arranging proper collection mechanisms to keep noncollectable at the lowest levels. I love learning new skills, and mostly I learn from action, which I can quickly apply and adapt. I believe in coaching & training the team members to achieve the goals, which help to increase the efficiency of the process and run the process streamline. Proven track record of Excellent Results, increasing performance, creating a productive environment, and Multi-tasking skills with strict adherence to company regulations.

• Excellent in Microsoft Office Suite i.e. Excel, Word, Power Point, Outlook.
• Basic excel skills, I.e vlook up, pivot table etc
• Fluent in both written and spoken English Language.
• Great interpersonal and communication skills.
• Adaptable and a quick learner.

• Human Resource, Swissport Kenya Limited, +254719055000, NBO.HR@swissport.com
• MR Peter Kaiga, Kenya Director, Tenspot Credit Limited, +254723295150
• MR Kanyi Mwangi, Head of Collection, Tenspot Credit Limited, +254746606934
• MR DAVID NYAMU, Former Senior Category Officer, Tenspot Credit Limited (Okash), +254742503220