Kennedy Ogaba
Database Administrator
Killeen,TX
Summary
Skilled at using educational knowledge and industry expertise to achieve cutting-edge results. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications and research methodologies.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Dedicated Payroll Specialist
Paychex Inc
Phoenix, Arizona
01.2019 - 06.2021
- Managed payroll for organization of 100+ personnel.
- Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Compiled and prepared corporate, partnership and S-corp returns.
Rideshare Driver
Self Employed
Phoenix, Arizona
11.2017 - 12.2019
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Technical Support Representative
Grand Canyon University
Phoenix, Arizona
06.2015 - 10.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Conducted in-depth product and issue resolution research to address customer concerns.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ 01.2015 - 03.2022
Skills
Data analysis
Persuasive communicator
Project Management
Telephone and email etiquette
Database development
Relational Database Management
Problem-Solving
Self-Motivated
Timeline
Dedicated Payroll Specialist
Paychex Inc
01.2019 - 06.2021
Rideshare Driver
Self Employed
11.2017 - 12.2019
Technical Support Representative
Grand Canyon University
06.2015 - 10.2017
Bachelor of Science - Information Technology
Grand Canyon University
01.2015 - 03.2022