Nyeilah Thomas
Riverview,FL
Summary
Payroll Specialist with over 4 years of experience supporting full-cycle payroll processing, tax compliance, and client account management. Expert in ensuring accurate, timely payroll for large employee populations, while maintaining strict regulatory compliance. Known for problem-solving, attention to detail, and exceptional client service.
Overview
7
7
years of professional experience
Work History
Dedicated Payroll Specialist
Paychex Inc
St. Petersburg, FL
12.2023 - Current
- Partner with clients to onboard new employees, update tax elections, and ensure accurate payroll setup across multiple states.
- Process full-cycle payroll for 500+ employees across multiple states, ensuring 99.9% accuracy and compliance.
- Prepare and audit W-2 and 1099 year-end filings, resolving discrepancies prior to submission.
- Review time sheets, wages, deductions, and tax withholdings to ensure accurate payroll calculations.
- Resolve payroll discrepancies, tax notices, and client inquiries while meeting strict SLA deadlines.
- Utilize HRIS, Salesforce, Flex, Core Advanced, and ORS to manage payroll and client accounts.
Senior Customer Service Specialist - Deposits Team
Bank of America
Tampa, FL
07.2022 - 11.2023
- Supported payroll deposit and ACH troubleshooting for business and consumer accounts
- Investigated posting errors, holds, and returned deposits impacting payroll funding timelines
- Ensured audit readiness and regulatory compliance for deposit operations
- Resolved complex, escalated cases requiring confidentiality and attention to detail
Benefits Specialist
Credit Acceptance Bank
Remote
02.2019 - 07.2022
- Managed high-volume employee inquiries while maintaining compliance and data integrity
- Assisted employees in understanding benefit options and eligibility requirements.
- Processed enrollment forms and maintained accurate records in the system.
- Resolved employee inquiries regarding benefits and claims processes promptly.
- Reviewed and updated benefits materials to ensure compliance and clarity.
- Analyzed data from various sources to ensure accurate enrollment processing.
Education
Associate of Science - Medical Assistant
Ultimate Medical Academy
Clearwater, FLHigh School Diploma -
King High School
Tampa, FLSkills
- FULL-CYCLE PAYROLL PROCESSING
- W-2 & 1099 REPORTING
- MULTI-STATE PAYROLL
- TAX WITHHOLDING & COMPLIANCE
- GARNISHMENTS & DEDUCTIONS
- TIME & ATTENDANCE
- HRIS & PAYROLL SYSTEMS
- MICROSOFT EXCEL
- AUDIT READINESS
- CLIENT ACCOUNT MANAGEMENT
Timeline
Dedicated Payroll Specialist
Paychex Inc
12.2023 - Current
Senior Customer Service Specialist - Deposits Team
Bank of America
07.2022 - 11.2023
Benefits Specialist
Credit Acceptance Bank
02.2019 - 07.2022
Associate of Science - Medical Assistant
Ultimate Medical Academy
High School Diploma -
King High School