Kennedy Parker
Lake Charles,LA
Summary
Dynamic Front Office Manager with a proven track record at Dishon Surveying and Drafting, excelling in customer relations and workflow optimization. Recognized for enhancing team communication and resolving guest complaints, fostering lasting relationships. Skilled in multitasking and maintaining accurate financial records, ensuring operational efficiency and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Manager
Dishon Surveying and Drafting
Bridge City, TX
04.2025 - Current
- Monitor financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Create weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolve guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Develop effective communication channels within the team to improve decision-making process and problem-solving abilities.
Medical Assistant
Center For Orthopaedics
Lake Charles, LA
08.2021 - 04.2025
- Assisted in patient intake processes and maintained accurate medical records.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Coordinated patient scheduling, ensuring efficient use of clinic resources.
- Communicated effectively with patients regarding treatment plans and follow-up care.
Office Administrative Assistant
Roundbunch Bayou RV Park
Bridge City, TX
03.2024 - 07.2024
- Organized office supplies and equipment to ensure operational efficiency.
- Processed incoming correspondence and directed inquiries to appropriate personnel.
- Maintained accurate records and files, ensuring compliance with organizational standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Beverage Cart Attendant
Golden Nugget Lake Charles Hotel & Casino
Lake Charles, LA
03.2017 - 12.2022
- Delivered beverages promptly to guests, ensuring excellent customer service and satisfaction.
- Maintained cleanliness and organization of beverage cart for efficient operation during service.
- Monitored inventory levels, restocking supplies to minimize downtime during peak service hours.
- Trained new staff on beverage service protocols and best practices, fostering a collaborative work environment.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
Education
No Degree -
Sowela Technical Community College
Lake Charles, LAHigh School Diploma -
A.M. Barbe High School
Lake Charles, LASkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Excellent interpersonal and communication skills
Certification
Medical Office Assistant
Timeline
Front Office Manager
Dishon Surveying and Drafting
04.2025 - Current
Office Administrative Assistant
Roundbunch Bayou RV Park
03.2024 - 07.2024
Medical Assistant
Center For Orthopaedics
08.2021 - 04.2025
Beverage Cart Attendant
Golden Nugget Lake Charles Hotel & Casino
03.2017 - 12.2022
No Degree -
Sowela Technical Community College
High School Diploma -
A.M. Barbe High School