Summary
Overview
Work History
Education
Skills
Timeline
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Kennedy Robinson

Chicago,IL

Summary

Highly focused and meticulous administrative assistant with a stellar customer service record and work ethic. Effective multitasker able to handle a high volume of simultaneous clerical projects with complete accuracy and professionalism. Adept at working well independently with little to no direction or as a professional clerical staff member.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Loop Medical Center
Chicago, IL
01.2021 - 11.2022
  • Greeted and checked in 120-200 patients daily and processed insurance information along with necessary travel documents
  • Confirmed over 100 appointment confirmation calls for 2 COVID clinics and 1 pain management clinic
  • Streamlined practices and procedures to increase overall patient satisfaction by 30%

Business Development Representative

Fox Ford Lincoln Of Chicago
Chicago , IL
10.2019 - 03.2020
  • Established and expanded relationships with more than 150 key clients by contacting them by phone, text message, or email on a daily basis
  • Passionately increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies
  • Persistently exceeded quotas through penetration of accounts
  • Boosted the appointment show rate by 30% and vehicle delivery rate by 15% through extensive follow- up methods
  • Completed outgoing calls after vehicle delivery to gain feedback on clients' experience and overall satisfaction with the dealership

Server

Tavern On Rush
Chicago , IL
03.2019 - 10.2019
  • Routinely achieved the highest guest check averages of $2,500 or more through suggestive selling of food and adult beverages
  • Guided 5-8 servers per shift to ensure smooth dining operations daily while regularly consulting with management regarding avenues to enhance the guests' dining experience
  • Fostered relationships with high status, repeat guests that would visit the restaurant and request my service 2-3 times per week

Carryout Specialist

Shaw’s Crab House
Chicago , IL
03.2017 - 04.2019
  • Corresponded between 3 kitchens and management to accurately prepare 50 or more carryout orders during peak hours and busy holidays
  • Prioritized and orchestrated hassle-free order hand offs between delivery drivers from 5 food delivery platforms
  • Devised a way for guests' wait times to be reduced by 25% for lunch carryout orders while maintaining quality and improving customer satisfaction

Hostess

Olive Garden
Chicago, IL
04.2015 - 03.2017
  • Formulated new seating strategies that shortened the wait time by 20% therefore improving the overall dining experience for the guests and smoother operations for other staff members Simplified?ed and facilitated the carryout ordering process by supporting the carryout specialist and expeditor during peak hours
  • Persuaded guests to complete customer satisfaction surveys on Ziosks therefore more accurately recording guests' experiences and probing areas needed for improvement

Education

Bachelor Of Science -

University of Chicago
Chicago
02.2018

High School Diploma -

Gwendolyn Brooks College Preparatory Academy
Chicago
06.2015

Skills

  • Customer service
  • CRM and Office Management Software
  • EHR Proficiency
  • Patient Scheduling
  • Typing Proficiency
  • Advanced Microsoft Office Suite Knowledge
  • Multi-line Telephone System Operation
  • Clerical support
  • Office management

Timeline

Administrative Assistant

Loop Medical Center
01.2021 - 11.2022

Business Development Representative

Fox Ford Lincoln Of Chicago
10.2019 - 03.2020

Server

Tavern On Rush
03.2019 - 10.2019

Carryout Specialist

Shaw’s Crab House
03.2017 - 04.2019

Hostess

Olive Garden
04.2015 - 03.2017

Bachelor Of Science -

University of Chicago

High School Diploma -

Gwendolyn Brooks College Preparatory Academy

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Kennedy Robinson