Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance. Committed to fostering a positive work environment
Overview
3
3
years of professional experience
Work History
Receptionist
Equine Surgery & Medicine
05.2025 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Confirmed appointments, communicated with clients, and updated client records.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Collected patient biopsies and blood samples for laboratory analysis.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Maintained current and accurate medical records for patients.
Boosted clinic revenue with accurate billing and invoicing procedures.
Correctional Officer
KDOC
04.2024 - 03.2025
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Conducted routine and emergency head counts.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Maintained detailed records of inmate behavior and activity, contributing to facility security.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Monitored surveillance equipment to detect and prevent unauthorized activities.
Enforced rules and regulations to maintain order among inmates.
Responded to emergency situations and de-escalated hostile confrontations.
Veterinary Receptionist
Easy Pay Auto Sales
03.2022 - 05.2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Eventually did part time mechanic work as well.
Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.