Kamel Smallwood
Greenville,NC
Summary
Highly motivated individual with a passion for dentistry, recently completed dental assisting certification, eager to apply strong communication skills and commitment to patient comfort in an entry-level dental assistant role. With a proven track record at Apple, I excel in delivering exceptional customer service and technical support, showcasing my strong problem-solving and organization skills. I thrive in fast-paced environments, significantly enhancing user experience and satisfaction through effective troubleshooting and patient guidance. My expertise also spans comprehensive dental support, ensuring meticulous care and efficiency in patient handling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Brier Creek Pain & Spine
Rocky Mount, NC
02.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Technical Support Representative
Apple
Greenville, NC
08.2019 - 12.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Dental Assistant I Certificate -
NC DentalU
Greenville, NC12.2024
High School Diploma -
Bertie Early College High School
Windsor, NC2013
Skills
- Organization skills
- Time management
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Appointment scheduling
- X-ray processing
- Professionalism and etiquette
- Team collaboration
- Instrument sterilization techniques
- Patient scheduling
- Cross-training capabilities
- Infection control proficiency
- Patient relations
- Impression taking skills
- Treatment room breakdown
- Oral hygiene education
- Patient education
- Dental material handling
- Sanitation protocols
- Electronic charting
- Teeth cleaning assistance
- First aid training
- Restorative procedures
- Oral surgery assistance
- Inventory management
- Dental staff support
- Endodontic procedure assistance
- Restorative dentistry
- Complex Problem-solving
- Pediatric dental care
- Data confidentiality measures
- Emergency response preparedness
- Insurance billing
- Office management
- Dental terminology
- HIPAA compliance
- OSHA regulations
- Surgical setup
- Disinfecting rooms and equipment
- Infection control procedures
- Instrument preparation
- Dental hygiene
- Chair-side support
Certification
Dental Assistant I
Nitrous Oxide
Intraoral Radiography
Timeline
Receptionist
Brier Creek Pain & Spine
02.2022 - 06.2023
Technical Support Representative
Apple
08.2019 - 12.2022
Dental Assistant I Certificate -
NC DentalU
High School Diploma -
Bertie Early College High School