Nina Smith
Olympia ,Washington
Summary
Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Evergreen Veterinary Hospital
Olympia, WA
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
Steamboat animal hospital
Olympia, Washington
12.2022 - 05.2023
- Directed numerous calls per day to appropriate recipients using multi-line system
- Scheduled appointments and documented updates in scheduling software
- Treated visitors with friendly, approachable attitude
- Greeted incoming guests and directed individuals to appropriate personnel
- Recorded inquiries, complaints and comments as well as action taken
- Documented discussions, messages and actions taken to process inquiries and maintain thorough records
- Processed expense vouchers and managed petty cash
- Managed mail, packages and courier deliveries in and out of office.
Veterinary Receptionist
Shelton veterinary hospital
Shelton, Washington
10.2022 - 11.2022
- Delivered top-notch support to clients by maintaining balanced calendar of office visits, surgical procedures and walk-in windows
- Minimized treatment errors by accurately completing forms and patient paperwork
- Coordinated boarding and grooming reservations for [Number]+ animals per week
- Enhanced patient flow by handling check-in and check-out procedures smoothly
- Kept examination and treatment rooms ready for patients, regularly restocking supplies and cleaning surfaces between every visit
- Updated charts with new patient and owner information, including personal details, address changes and payment information
- Protected patient data through strict compliance with HIPAA requirements
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Photocopied, faxed and filed patients records practicing confidentiality measures
- Gathered information from patients, processed registration paperwork and collected payments
- Printed patient forms and reviewed charts to prepare for upcoming appointments
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Scheduled appointments, lab tests and procedures for patients
- Entered updated information in patient account pages and charts
- Answered basic questions and provided information to patients and family members.
Server
Buffalo Wild Wings
Olympia, Washington
08.2021 - 09.2022
- Processed credit card transactions, gift cards, and cash transactions
- Delivered food and beverages promptly to customers
- Followed safety, sanitization, and food handling guidelines
- Kept food service and preparation areas clean and neat
- Entered orders into computer system to coordinate with kitchen staff
- Coordinated table assignments and arranged tables for groups
- Reconciled cash tills from dining sales as part of closing duties
- Explained new menu item, seasonal, and daily special details
- Memorized menu additions, changes, and limited offerings
- Supported bussers with table-cleaning during high-volume shifts
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Satisfied customers with fast, friendly and knowledgeable support.
Barista
Chicken ranch casino
Sonora, California
10.2019 - 08.2020
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times
- Suggested food and pastry items to complement beverage orders
- Retained knowledge of menu items to assist customers with beverage selections
- Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer
- Displayed calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Reported equipment maintenance issues to management to facilitate repairs
- Cleaned and sanitized work areas, utensils, and equipment
- Prepared and served coffee, espresso drinks, blended coffees, or teas.
Education
Registered Dental Assistant - Dental
Olympia Dental Assistant Program
Tumwater, WA07.2024
Sonora union high school
Sonora, California06.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- X-Ray Processing
- Appointment Scheduling
- Professionalism and Etiquette
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Team Collaboration
- Instrument Sterilization Techniques
- Patient Scheduling
- Cross-Training Capabilities
- Infection control proficiency
- OSHA Regulations Knowledge
- Impression Taking Skills
- Patient Relations
- Treatment Room Breakdown
- Oral hygiene education
- Patient Education
- Dental Material Handling
- Sanitation protocols
- Electronic Charting
- Teeth Cleaning Assistance
- First Aid Training
- Restorative procedures
- Dental staff assistance
- Knowledgeable in Software
- Endodontic Procedure Assistance
- Restorative Dentistry
- Patient Care Coordination
- Complex Problem-Solving
- Clinical Support
References
Jessi Rodriguez -9514059292
Noah Hamilton -3608660323
Donna Sorensen-3608702789
Jaden Moon-3605612273
Certification
Registered dental assistant
X-ray certification
Timeline
Receptionist
Evergreen Veterinary Hospital
08.2023 - Current
Receptionist
Steamboat animal hospital
12.2022 - 05.2023
Veterinary Receptionist
Shelton veterinary hospital
10.2022 - 11.2022
Server
Buffalo Wild Wings
08.2021 - 09.2022
Barista
Chicken ranch casino
10.2019 - 08.2020
Registered Dental Assistant - Dental
Olympia Dental Assistant Program
Sonora union high school