Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Nina Smith

Olympia ,Washington

Summary

Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Evergreen Veterinary Hospital
Olympia, WA
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Receptionist

Steamboat animal hospital
Olympia, Washington
12.2022 - 05.2023
  • Directed numerous calls per day to appropriate recipients using multi-line system
  • Scheduled appointments and documented updates in scheduling software
  • Treated visitors with friendly, approachable attitude
  • Greeted incoming guests and directed individuals to appropriate personnel
  • Recorded inquiries, complaints and comments as well as action taken
  • Documented discussions, messages and actions taken to process inquiries and maintain thorough records
  • Processed expense vouchers and managed petty cash
  • Managed mail, packages and courier deliveries in and out of office.

Veterinary Receptionist

Shelton veterinary hospital
Shelton, Washington
10.2022 - 11.2022
  • Delivered top-notch support to clients by maintaining balanced calendar of office visits, surgical procedures and walk-in windows
  • Minimized treatment errors by accurately completing forms and patient paperwork
  • Coordinated boarding and grooming reservations for [Number]+ animals per week
  • Enhanced patient flow by handling check-in and check-out procedures smoothly
  • Kept examination and treatment rooms ready for patients, regularly restocking supplies and cleaning surfaces between every visit
  • Updated charts with new patient and owner information, including personal details, address changes and payment information
  • Protected patient data through strict compliance with HIPAA requirements
  • Helped patients by telephone and in-person to resolve various billing and scheduling issues
  • Photocopied, faxed and filed patients records practicing confidentiality measures
  • Gathered information from patients, processed registration paperwork and collected payments
  • Printed patient forms and reviewed charts to prepare for upcoming appointments
  • Relayed messages and transferred records between staff and offices to facilitate effective patient care
  • Scheduled appointments, lab tests and procedures for patients
  • Entered updated information in patient account pages and charts
  • Answered basic questions and provided information to patients and family members.

Server

Buffalo Wild Wings
Olympia, Washington
08.2021 - 09.2022
  • Processed credit card transactions, gift cards, and cash transactions
  • Delivered food and beverages promptly to customers
  • Followed safety, sanitization, and food handling guidelines
  • Kept food service and preparation areas clean and neat
  • Entered orders into computer system to coordinate with kitchen staff
  • Coordinated table assignments and arranged tables for groups
  • Reconciled cash tills from dining sales as part of closing duties
  • Explained new menu item, seasonal, and daily special details
  • Memorized menu additions, changes, and limited offerings
  • Supported bussers with table-cleaning during high-volume shifts
  • Increased bill totals by suggesting drinks, desserts and other add-on purchases
  • Satisfied customers with fast, friendly and knowledgeable support.

Barista

Chicken ranch casino
Sonora, California
10.2019 - 08.2020
  • Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times
  • Suggested food and pastry items to complement beverage orders
  • Retained knowledge of menu items to assist customers with beverage selections
  • Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer
  • Displayed calm demeanor during periods of high volume or unusual events to keep store operating to standard
  • Reported equipment maintenance issues to management to facilitate repairs
  • Cleaned and sanitized work areas, utensils, and equipment
  • Prepared and served coffee, espresso drinks, blended coffees, or teas.

Education

Registered Dental Assistant - Dental

Olympia Dental Assistant Program
Tumwater, WA
07.2024

Sonora union high school
Sonora, California
06.2017

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Dental impressions
  • Dental Radiography
  • Digital X-Ray Proficiency
  • Equipment Sterilization
  • Treatment room setup
  • Sterilization techniques
  • X-Ray Processing
  • Appointment Scheduling
  • Professionalism and Etiquette
  • Dental terminology knowledge
  • HIPAA Compliance Understanding
  • Team Collaboration
  • Instrument Sterilization Techniques
  • Patient Scheduling
  • Cross-Training Capabilities
  • Infection control proficiency
  • OSHA Regulations Knowledge
  • Impression Taking Skills
  • Patient Relations
  • Treatment Room Breakdown
  • Oral hygiene education
  • Patient Education
  • Dental Material Handling
  • Sanitation protocols
  • Electronic Charting
  • Teeth Cleaning Assistance
  • First Aid Training
  • Restorative procedures
  • Dental staff assistance
  • Knowledgeable in Software
  • Endodontic Procedure Assistance
  • Restorative Dentistry
  • Patient Care Coordination
  • Complex Problem-Solving
  • Clinical Support

References

Jessi Rodriguez -9514059292

Noah Hamilton -3608660323

Donna Sorensen-3608702789

Jaden Moon-3605612273

Certification

Registered dental assistant

X-ray certification

Timeline

Receptionist

Evergreen Veterinary Hospital
08.2023 - Current

Receptionist

Steamboat animal hospital
12.2022 - 05.2023

Veterinary Receptionist

Shelton veterinary hospital
10.2022 - 11.2022

Server

Buffalo Wild Wings
08.2021 - 09.2022

Barista

Chicken ranch casino
10.2019 - 08.2020

Registered Dental Assistant - Dental

Olympia Dental Assistant Program

Sonora union high school
Nina Smith