Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kennedy Smith

Lake Charles,LA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bar Manager / Bartender

Mica Smith
12.2022 - Current
  • Created venue POS system
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective drink recommendations for guests.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Bartender

Shannon Spallino
06.2021 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Front Desk Worker

Mica Smith
06.2016 - 06.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.

Education

High School Diploma -

Notre Dame High School
Crowley, LA
05.2018

Skills

  • Customer Relations
  • Sales Promotion
  • Event Coordination
  • Bar Management
  • Verbal and Written Communication
  • Outgoing Personality
  • Relationship Building
  • Guest Interaction

Certification

  • Basic Life Support (BLS)

Timeline

Bar Manager / Bartender

Mica Smith
12.2022 - Current

Bartender

Shannon Spallino
06.2021 - 12.2022

Front Desk Worker

Mica Smith
06.2016 - 06.2021

High School Diploma -

Notre Dame High School

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Kennedy Smith