KENNEDY SMITH
Cincinnati,Oh
Summary
Skilled hospitality professional with strong background in leading dining services. Proven ability to enhance guest satisfaction and streamline operations. Known for fostering teamwork and adaptability in dynamic environments. Expertise in menu planning, budgeting, and compliance with health regulations.
Overview
11
11
years of professional experience
Work History
DIRECTOR OF DINING SERVICES
Barrington Of Oakley
08.2019 - Current
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Established effective communication channels between kitchen and front-of-house teams for smooth daily operations.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Collaborated with marketing team to develop promotional strategies that attracted new customers and increased revenue.
- Maintained strict health and safety standards in accordance with local regulations, resulting in zero violations during tenure.
- Developed strong vendor relationships to ensure timely delivery of fresh ingredients at competitive prices.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Implemented customer feedback systems to continually improve upon services offered.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
General Manager
Marco's Pizza
05.2020 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
DINING SERVICES SUPERVISOR
Barrington Of Oakley
06.2015 - 08.2019
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
- Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
Lead Server
Barrington of Oakley
03.2014 - 06.2015
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associate Of Business Administration - Business Administration
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Sanitation standards
- Food presentation
- Food safety compliance
- Culinary expertise
- Meal planning
- Employee scheduling
- Health inspections
- Allergy awareness
- Customer service
- Time management
- Problem-solving
- Reliable and responsible
- Attention to detail
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Money handling
Timeline
General Manager
Marco's Pizza
05.2020 - 09.2022
DIRECTOR OF DINING SERVICES
Barrington Of Oakley
08.2019 - Current
DINING SERVICES SUPERVISOR
Barrington Of Oakley
06.2015 - 08.2019
Lead Server
Barrington of Oakley
03.2014 - 06.2015
Associate Of Business Administration - Business Administration
Cincinnati State Technical And Community College
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