Kennedy Smith
Flint,MI
Summary
Results-driven professional with a diverse skill set in fine dining, golf course and country club etiquette, medical courier operations, and customer service. Proven expertise in delivering exceptional service while maintaining strong relationships with guests and clients in high-pressure environments. Committed to promoting customer satisfaction and continuously enhancing service quality to exceed expectations. Strong advocate for creating memorable experiences that foster loyalty and engagement.
Overview
7
7
years of professional experience
Work History
Medical Courier (Independent Contractor)
Medspeed
Grand Blanc, MI
11.2023 - Current
- Deliver critical medical specimens and other medical equipment to various hospitals, laboratories, clinics, and doctors offices in an efficient and timely manner.
- Ensuring the security as well as the integrity of these sensitive materials
- Protecting patient/doctor information/HIPAA
- Collaboration with the dispatch team/communicating routes
- Providing excellent customer service while accompanying customers, hospital staff, etc.
Call Center Representative
Client Financial Services
Fenton, MI
01.2023 - 09.2023
- Taking payments and experience in hospital billing
- Hospitality
- Customer service/Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Taking ownership of customer issues and driving solutions
- Computer and tech savvy
- Collecting customer feedback to improve services
- Educated customers about their billing and addressed any concerns with a solution.
Banquet and Fine Dining Server
Warwick Hills Golf & Country Club
Grand Blanc, MI
06.2020 - 01.2023
- Assisted servers by cleaning and resetting tables
- Supported food delivery to guests
- Provided ice for bartenders and servers as needed
- Delivered attentive service to ensure guests enjoyed a memorable and pleasant meal
- Assisted in timely delivery of food to tables. Collaborated with servers to maintain updated table statuses.
- Executed set-up for banquets, tailored to diverse event styles, while maintaining precise table arrangements.
Restaurant Hostess
Red Robin
Flint, MI
05.2019 - 06.2020
- Managed guest interactions to create a positive and engaging first impression
- Ensured tables were cleaned and maintained to meet quality standards
Education
High School Diploma -
Grand Blanc High School
Grand Blanc, MI09.2020
Associate of Arts - Fine Arts
Charles Stewart Mott Community College
Flint, MI05.2026
Skills
- Effective multitasking
- Collaborative communication skills
- Problem solving
- Effective time management
- Strong rapport-building skills
- Experienced in delivering exceptional service
- Proficient conflict resolution
- Reliability and punctuality
- Strong work ethic
- Skilled in both independent work and teamwork
Timeline
Medical Courier (Independent Contractor)
Medspeed
11.2023 - Current
Call Center Representative
Client Financial Services
01.2023 - 09.2023
Banquet and Fine Dining Server
Warwick Hills Golf & Country Club
06.2020 - 01.2023
Restaurant Hostess
Red Robin
05.2019 - 06.2020
High School Diploma -
Grand Blanc High School
Associate of Arts - Fine Arts
Charles Stewart Mott Community College