Kennedy Snow
Ardmore,OK
Summary
An enthusiastic customer service professional with a track record of success at Planet Fitness who is renowned for raising customer happiness and operational effectiveness. Competent in processing payments, resolving complaints, and fostering goodwill. Seasoned leader with 3.5 years of excellent performance in supervisory positions in customer service. Adept in defusing client annoyance, boosting team morale, and mentoring team members. Devoted to upholding high standards and excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Planet Fitness
12.2021 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies, and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained up-to-date knowledge of product and service changes.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Handled day-to-day shipping and receiving
Education
Bachelor of Science - Museum Studies
University of Central Oklahoma
Edmond, OK05-2028
Skills
- Fast Learner
- Sales expertise
- Positive and professional
- Excellent communication
- Conflict resolution
- Call management
- Payment processing
- High-energy attitude
- Detail-oriented and organized
- Inventory management
- Staff development
- Operating key holder
Certification
BLS/CPR
Timeline
Customer Service Representative
Planet Fitness
12.2021 - Current
Bachelor of Science - Museum Studies
University of Central Oklahoma
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