Kennedy Velez-Thomas
Summary
Administrative support professional with a background in education-adjacent and high-volume office settings. Experienced in providing front-office support, managing records and schedules, assisting families and visitors, and maintaining confidentiality. Committed to professionalism, equity, and creating a welcoming, well-organized environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Michael's Formal Wear And Bridal
03.2023 - Current
- Provided front-office administrative support in a high-volume public-facing environment, serving as the first point of contact for clients, vendors, and visitors both in person and by phone.
- Maintained and updated digital and paper records related to customer orders, inventory, scheduling, and internal operations with a strong emphasis on accuracy and confidentiality.
- Created, edited, and distributed written materials including emails, forms, signage, schedules, and procedural documentation based on verbal and written instructions.
- Managed daily scheduling and calendars, coordinated appointments, and ensured smooth workflow across staff.
- Responded calmly and professionally to upset or distressed individuals, de-escalating situations and providing appropriate guidance or referrals.
- Operated standard office equipment including computers, printers/copiers, phones, and point-of-sale systems.
Lead Customer Service Representative
David's Bridal
01.2022 - 03.2023
- Provided clerical and administrative support to daily operations, including maintaining files, checklists, schedules, and internal records.
- Answered and routed phone calls, responded to inquiries, and greeted visitors in a professional and welcoming manner.
- Assisted with documentation processing and record verification, ensuring compliance with established procedures.
Child Care Specialist
YMCA
11.2019 - 12.2021
- Supported daily operations in an education-based setting serving children and families, maintaining accurate attendance records and required documentation in compliance with established procedures.
- Assisted students and families by answering questions, providing guidance, and modeling professional, respectful communication.
- Responded calmly to behavioral incidents, injuries, and distressed individuals while prioritizing student safety, confidentiality, and well-being.
Education
Bachelor of Arts - Africana Studies
University of North Florida
Jacksonville, Florida, FL08.2025
Bachelor of Arts - English
University of North Florida
Jacksonville, FLSkills
Records Management & Data Entry
Front Office & Clerical Support
Confidential Information Handling
Professional Communication & De-escalation
Timeline
Store Manager
Michael's Formal Wear And Bridal
03.2023 - Current
Lead Customer Service Representative
David's Bridal
01.2022 - 03.2023
Child Care Specialist
YMCA
11.2019 - 12.2021
Bachelor of Arts - Africana Studies
University of North Florida
Bachelor of Arts - English
University of North Florida