Kennedy Waldo
Tuscaloosa,AL
Summary
Dynamic Senior Account Manager at Higginbotham Insurance Agency with expertise in RFP development and employee benefits administration. Proven track record in enhancing client satisfaction and optimizing claims processing efficiency. Adept at utilizing CRM software and advocating for clients, driving revenue growth while ensuring compliance and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Higginbotham Insurance Agency
Tuscaloosa, Alabama
08.2025 - Current
- Executed ACA reporting and 1095 filing for clients to ensure compliance.
- Managed self-funded client accounts, tracking annual budgets, health claims, studied helath trends within the employee population
- Facilitated daily communication with HR and executives to deliver effective service.
- Trained employees on benefit packages to improve understanding and utilization.
- Provided claims support, enhancing processing efficiency and resolution timelines.
- Filed stop-loss claims and conducted expenditure audits
- Built cases in Employee Navigator, managing data within Epic management system.
Employee Benefits Account Manager
Higginbotham Insurance Agency
Tuscaloosa, Alabama
07.2022 - 08.2025
- Facilitated meetings to clarify benefit options, eligibility requirements, and enrollment procedures for employees.
- Coordinated open enrollment processes and effectively communicated changes to enhance employee understanding.
- Collaborated with insurance carriers to resolve claims and promptly address service issues, ensuring employee satisfaction.
- Researched and evaluated existing benefit plans, including medical, dental, vision, disability, and life insurance.
Education
Bachelor of Business Administration - Risk Management And Insurance
University of Georgia
Athens, GA05-2022
Skills
- Employee Navigator case building
- CRM software utilization
- Claims processing
- Customer relationship management
- Employee benefits administration
- Insurance coordination
- Open enrollment planning
- Client advocacy
- RFP development
- ACA reporting
Certification
- Life & Health Insurance license
- P&C Insurance License
Timeline
Senior Account Manager
Higginbotham Insurance Agency
08.2025 - Current
Employee Benefits Account Manager
Higginbotham Insurance Agency
07.2022 - 08.2025
Bachelor of Business Administration - Risk Management And Insurance
University of Georgia