Kennen Roadcap
Montezuma,Iowa
Summary
Cultivated strong communication and leadership skills in outdoor adventure setting. Skilled in ensuring safety protocols and providing exceptional customer service. Seeking to transition into new field where these abilities can drive impactful results.
Overview
6
6
years of professional experience
Work History
Zip Line Tour Guide
ClimbWorks
05.2023 - Current
- Enhanced customer satisfaction by providing engaging and informative zip line tours.
- Demonstrated strong communication skills, effectively conveying safety instructions to diverse groups of participants.
- Maximized guest enjoyment by tailoring tour content based on individual preferences or interests.
- Educated guests about local ecology and history during tours to provide additional context for their experience.
- Implemented emergency procedures as needed, maintaining guest safety as top priority at all times.
- Collaborated with fellow guides to continuously improve tour content and delivery methods.
- Ensured safety for all guests by conducting thorough equipment inspections before each tour.
- Carried out driving duties, shuttling participants up and down the mountain in ATV's.
Lift Operator
Sun Valley Resort
11.2023 - 04.2024
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
Cashier
Casey's Gas Station
05.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dishwasher
Pirates of Ponderosa
05.2018 - 07.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Montezuma High School
Montezuma, IA05-2023
Skills
- Physical Fitness - Ability to retrieve participants if needed
- Equipment Inspection - Checking gear before every tour
- Friendly, Positive Attitude - Providing a positive experience for all
- Teamwork and Collaboration - Working along other people to help improve guest and employee experience
- Problem-Solving - Ability to handle difficult situations under pressure
- CPR Certification
- Group leadership - Help lead groups of up to 12 people of all cultures and backgrounds through course
- Safety Management - Ensuring safety throughout all sections of course
Timeline
Lift Operator
Sun Valley Resort
11.2023 - 04.2024
Zip Line Tour Guide
ClimbWorks
05.2023 - Current
Cashier
Casey's Gas Station
05.2020 - 08.2021
Dishwasher
Pirates of Ponderosa
05.2018 - 07.2019
High School Diploma -
Montezuma High School
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