Kenneth Alier
Reading,Pennsylvania
Summary
Dynamic bilingual sales and service specialist, excelling in customer satisfaction and relationship building. Adept at CRM proficiency and cold calling, I thrive in team environments, consistently achieving goals while enhancing service delivery and operational efficiency.
Overview
20
20
years of professional experience
Work History
Bilingual Sales and Service Specialist
Fulton Financial Corporation
Reading, PA
05.2018 - 02.2026
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Provided support in processing transactions efficiently and accurately.
- Maintained knowledge of products and services to address customer needs effectively. Opened accounts through e-sign both in person and remotely. Did wire transfers and help with BICC monthly.
- Collaborated with team members to ensure seamless service delivery during peak periods.
Shift Supervisor
Wendy’s
Reading, PA
03.2018 - 05.2018
- Supervised daily operations ensuring adherence to food safety and quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Assisted with managing inventory levels, reducing waste through effective stock rotation techniques.
Crew Member
Wendy’s
Reading, PA
09.2008 - 01.2018
- Delivered exceptional customer service by efficiently addressing inquiries and resolving issues.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to enhance workflow and improve operational efficiency.
Store Associate
Family Dollar
Reading, PA
07.2006 - 10.2006
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained clean and organized store environment, ensuring compliance with health and safety standards.
- Stocked shelves and arranged merchandise displays to maximize visibility and accessibility for customers.
Education
Associate of Applied Science - Culinary Arts
Reading Area Community College
Reading, Pennsylvania, PA06.2008
Skills
- Sales presentations
- CRM proficiency
- Cold calling
- Performance tracking
- Goal oriented
- Leads prospecting
- Lead generation
- Contact follow-up
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Customer assistance
- Adaptable and flexible
- Reliability
- Team cooperation
- Cash handling
- Relationship building
Accomplishments
Accomplished 3rd quarter highest scorecard for SSS in 2023
Highest scorecard in home branch in 2025
Mastered wire transfers and even taught my co-workers including supervisor and helped branch manager as well
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Sales and Service Specialist
Fulton Financial Corporation
05.2018 - 02.2026
Shift Supervisor
Wendy’s
03.2018 - 05.2018
Crew Member
Wendy’s
09.2008 - 01.2018
Store Associate
Family Dollar
07.2006 - 10.2006
Associate of Applied Science - Culinary Arts
Reading Area Community College