Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kenneth Allen

Newmarket,AL

Summary

Dynamic Account Manager with a proven track record at Tailgaters, excelling in client relations and customer service. Enhanced operational efficiency through strategic initiatives and effective teamwork, leading to significant cost reductions. Proficient in CRM tools, fostering strong client connections and driving engagement. Committed to delivering exceptional results and satisfaction.

Overview

9
9
years of professional experience

Work History

Account Manager

Tailgaters
03.2018 - 11.2024
  • Assisted in coordinating client communications and addressing inquiries efficiently.
  • Supported account management processes by organizing documentation and maintaining accurate records.
  • Learned to utilize CRM tools to track client interactions and enhance relationship management.
  • Collaborated with team members to ensure timely delivery of services and client satisfaction.

General Manager

Tailgaters
03.2016 - 11.2024
  • Directed daily operations, optimizing workflows to enhance service efficiency and customer satisfaction.
  • Led staff training programs, fostering a culture of excellence and improving team performance.
  • Implemented cost-control measures, resulting in significant reductions in operational expenses.
  • Developed strategic marketing initiatives, increasing brand visibility and driving customer engagement.

Education

High School Diploma -

Buckhorn High School
New Market, AL
05-2008

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Accomplishments

  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Supervised team of 40 staff members.

Timeline

Account Manager

Tailgaters
03.2018 - 11.2024

General Manager

Tailgaters
03.2016 - 11.2024

High School Diploma -

Buckhorn High School

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Kenneth Allen