Kenneth Austin
Antioch,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Online Order Team Associate
Walmart
08.2022 - Current
- Process online orders for customers and verify accuracy of order prior to completion.
- Address and resolve customer complaints in polite and professional manner.
- Assist with front end customer service tasks.
- Work in other departments as needed.
Customer Service Representative/Team Leader
Walmart
05.2020 - 08.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained Customer Service Representatives on various aspects of the job.
- Cross-trained and backed up other customer service managers.
- Answered customer telephone calls.
Cashier
Walmart
11.2019 - 05.2020
- Provided backup support for other departments when needed.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with inquiries and provided exceptional service.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science - Business Administration And Management
Nashville State Community College
Nashville, TN05.2025
High School Diploma -
Martin Luther King- Jr. High School
Nashville, TN05.2022
Skills
- Attention to Detail
- Critical Thinking
- Interpersonal skills
- Problem-Solving
- Computer Skills
- Collaboration and Teamwork
- Strong verbal and written communication
- Proficiency in MS Office
- Customer service focused
- Experience with customer service interactions and resolution
- Customer Service
Timeline
Online Order Team Associate
Walmart
08.2022 - Current
Customer Service Representative/Team Leader
Walmart
05.2020 - 08.2022
Cashier
Walmart
11.2019 - 05.2020
Associate of Science - Business Administration And Management
Nashville State Community College
High School Diploma -
Martin Luther King- Jr. High School
Similar Profiles
Estella Armand CharlesEstella Armand Charles
Cashier at WalmartCashier at Walmart
Braden MooreBraden Moore
Team Member at WalmartTeam Member at Walmart
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Preet ShahPreet Shah
Lead Certified Pharmacy Technician at WalmartLead Certified Pharmacy Technician at Walmart
Kathia IbarraKathia Ibarra
Customer Service Representative at Delta BowlCustomer Service Representative at Delta Bowl