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Kenneth A. Williams
Columbus,Ohio
Work Preference
Summary
My Professional Objective Is Based On Experience, And An In-Depth Interest In...
Overview
30
30
years of professional experience
Work History
Business Manager
The Avalon of New Albany
New Albany, OH
04.2020 - Current
- Oversaw staff recruitment, training, and performance evaluations to strengthen team capabilities.
- Developed budgets and monitored financial performance to maintain fiscal responsibility.
- Managed daily operations to enhance service quality and resident care.
- Managed billing processes for residents and vendors
- Responsible for Long Term Care billing for residents
- Updated resident information in Yatdi system to maintain data accuracy and support effective care management.
- Supervised concierge staff to ensure high-quality service and resident satisfaction.
- Conducted orientation sessions for new hires to familiarize them with company policies and procedures.
- Assisted new hires in understanding and enrolling in employee benefits programs to maximize their options.
Men's Fragrance Counter Manager
Macys
Dublin, Ohio
01.2013 - 03.2020
- Personally Responsible for sales increases over the past four years in the Men's Fragrance Area.
- Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals.
- Review and analyze business performance of daily, weekly, monthly, seasonal and annual sales results.
- Review and analyze business performance of daily, weekly, monthly, seasonal and annual sales result.
- Supervised presentation, organization, storage, and replenishment of stock to ensure optimal product availability and display standards.
- Sold merchandise using effective customer service techniques and professional selling skills, consistently achieving personal productivity goals.
- Acknowledge customers in a friendly and helpful manner within thirty seconds of their entry into the Area.
Materials Technician
Select Specialty Hospital
Columbus, Ohio
01.2015 - 08.2019
- Timely and accurate ordering of major medical supplies for Select Specialty Hospital at the Ohio State University Hospital.
- Managed par levels and budget plans to ensure optimal supply availability.
- Served as liaison between Select Specialty Hospital and vendors, facilitating effective communication and timely supply deliveries.
- Restocked supplies daily in the central supply, nurses station, and nutrition room.
- Maintained materials and supplies within budget.
- Collecting daily charge data, entering and logging all charges for each department.
- Reviews of all invoices.
- Reconciles invoices to packing slips and purchase orders.
- Select Specialty Hospital at the Ohio State University Hospital.
Substitute Teacher
Columbus Public Schools
Columbus, Ohio
11.2012 - 01.2015
- Started as a substitute teacher in November, 2012.
- Recognized by administration for progress in building relationships with students and teaching abilities, leading to a long-term substitute position with the district.
- Responsible for designing and implementing creative and interesting lesson plans for my students then applying them instructing in Math, Science, Social Studies and English.
- To overcome the lack of focus, successfully implemented lesson plans that actively engage my students in learning opportunities.
- Organized math contest to inspire student participation between students increased test scores and improved student focus on their other subjects.
- Served as a social worker, guidance counselor, and mentor for all of my students in addition to teaching.
- The largest school district in the State of Ohio with 56,000 students.
Marketing Representative
Amanda Care
Columbus, Ohio
01.2009 - 01.2012
- Facilitated verification of insurance information.
- Participated in creative and strategic marketing initiatives to enhance brand visibility.
- Contributed to creative and strategic marketing and public relations efforts.
- Redesigned intake form, implemented and managed changes. This improved time management; referrals increased by 20% within six months; verification process was streamlined, which increased pay for skilled nurses and physical therapists; denials by insurance companies were reduced by 40%; cash flow increased by 10%.
Acquisition Supervisor
Enterprise Rent A Car
Hilliard, Ohio
01.2003 - 01.2008
- In addition to total responsibility for purchasing new cars for the Enterprise Fleet, was also responsible for hiring personal staff, planning and implementation of our new car stock buy.
- Coordinated fleet logistics and the procurement of 4,000 vehicles annually and analyzed data for delivery arrival for new car stock.
- Effectively supervised twenty-five employees, worked in conjunction with various departments to ensure fleet utilization, and was responsible for payment to out-suppliers in a timely basis.
- Acted as liaison to out-rental branches, assisting rental personnel with fleet planning, car retrieval, spare keys, and addition of cars.
- Registered and titled our cars, including those dropped in our area from other states.
- Developed a new dealership to obtain vehicles and executed sales calls to dealerships.
- Effectively served as Liaison to out-rental branches to help our rental personnel with fleet planning, car retrieval, spare keys, addition of cars, etc.
- Oversaw the maintenance of our E-85 Hybrid cars.
- Managed operations for the largest rental car company in America.
Manager Trainee & Assistant Manager
Enterprise
01.1997 - 01.2003
- Supervised daily branch operations, developed rental personnel, and managed employee performance to meet revenue goals.
- Scheduled fleet and customer service at Mercedes dealership, and monitored branch Maintenance of high customer satisfaction score, and was responsible for the maintenance of status or updates for our insurance clientele as it related to our customers.
- Marketed new business for the branch and successfully increased corporate clientele.
- Coordinated customer pickups and deliveries to ensure timely appointments.
- Managed fuel expense tracking for efficient fleet operations.
- Reduced gas expenditures from $5.00 to under $3.00 per car.
- The corporate business was increased from 5% to 21% of our business.
- Fleet was increased from fifty cars to one hundred-sixty cars prior to my promotion.
- Increased customer service scores from 65% to an average of 82% monthly.
Education
Bachelor of Business Administration - Marketing, Management
Eastern Michigan University
Ypsilanti, MichiganLiberal Arts -
Henry Ford Community College
Dearborn, MichiganSkills
- Project Management
- Business Promotion and Management
- Sales Management
- Sales
- Revenue Growth
- Market Analysis
- Brand Strategy
- Stakeholder Engagement
- Service quality assurance
- Analytical Skills
- Team Leadership
- Time Management
- Detail Oriented
- Work Ethics
Additional Instructions
- Marketing Research
- Marketing Strategy
- Buyer Behavior
Traits
- Marketing Research
- Marketing Strategy
- Buyer Behavior
Timeline
Business Manager
The Avalon of New Albany
04.2020 - Current
Materials Technician
Select Specialty Hospital
01.2015 - 08.2019
Men's Fragrance Counter Manager
Macys
01.2013 - 03.2020
Substitute Teacher
Columbus Public Schools
11.2012 - 01.2015
Marketing Representative
Amanda Care
01.2009 - 01.2012
Acquisition Supervisor
Enterprise Rent A Car
01.2003 - 01.2008
Manager Trainee & Assistant Manager
Enterprise
01.1997 - 01.2003
Bachelor of Business Administration - Marketing, Management
Eastern Michigan University
Liberal Arts -
Henry Ford Community College