Kenneth Barkley
Atlanta,Georgia
Summary
Experienced Team Leader/Management professional with strong leadership and relationship-building skills. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Overview
2027
2027
years of professional experience
Work History
Claims Agent
State Farm
Atlanta, GA
11.2023 - Current
- Processed claims efficiently, ensuring compliance with company policies and industry regulations.
- Assisted clients in understanding claim procedures and documentation requirements.
- Collaborated with internal teams to resolve claim-related inquiries swiftly.
- Maintained accurate records of claims transactions using proprietary software systems.
- Evaluated claim submissions for completeness, escalating complex cases as necessary.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
Client Support Specialist
Wipro
Atlanta, GA
2022 - 2023
- Provided exceptional support to clients, addressing inquiries and resolving issues efficiently.
- Assisted in the onboarding process for new clients, ensuring smooth transitions and satisfaction.
- Collaborated with cross-functional teams to enhance client communication and service delivery.
- Utilized CRM systems to track client interactions and maintain accurate records of support requests.
Account Specialist
GreenSky
Alpharetta, Ga
03.2022 - 10.2022
- Deliver high level of service to clients to ensure understanding of billing, payment options, and application process
- Explain and complete application process
- Ensure client provided with applicable laws and disclosures to ensure legality of application and loan process
- Explain interest rate, payment, plan, loan terms to ensure client has understanding before completion
- Handle 45-50 calls per day
Account Specialist
Delta Dental
Alpharetta, Ga
08.2021 - 01.2022
- Deliver high level of service to clients to ensure understanding of billing, payment options, and dental coverage
- Provide knowledge of claims, dental procedures, dental codes, and time frame for procedures
- Ensure dental facility match with client coverage availability (i.e HMO, PPO)
Team Manager
Alorica
Kennesaw, GA
11.2016 - 03.2020
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Achieved 85% retention of trainee's after training classes. Received recognition for having the #1 training class for 3 conservative
- Planned and led training sessions to promote sales team professional development and sales goal reinforcement.
- Built strong client relationships and provided high value-adding services.
- Listened attentively to client feedback and worked with support staff development teams to implement goals.
Store Manager
Dollar General Corp
Douglasville, Georgia
06.2015 - 06.2016
- Hire and managed staff of sales associates
- Trained and developed new associates on POS system and key sales tactics.
- Scheduled and led weekly store meetings for employees.
- Completed profit and loss performance reports, end of day and month reports.
- Generated repeat business through exceptional customer service.
- Reported to the district manager regarding all store and staff issues.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
Education
Early Childhood Education
Ashford University
01-2015
Business Education
Georgia State University
01-1997
High School - undefined
Wheeler High School
Marietta, GA01-1995
Skills
- Self-motivated
- Team leadership
- Staff development
- Strong verbal communication
Timeline
Claims Agent
State Farm
11.2023 - Current
Account Specialist
GreenSky
03.2022 - 10.2022
Account Specialist
Delta Dental
08.2021 - 01.2022
Team Manager
Alorica
11.2016 - 03.2020
Store Manager
Dollar General Corp
06.2015 - 06.2016
Early Childhood Education
Ashford University
Business Education
Georgia State University
High School - undefined
Wheeler High School
Client Support Specialist
Wipro
2022 - 2023