Patricia Garcia
Caldwell,ID
Overview
12
12
years of professional experience
Work History
Claims Agent
Idaho Unclaimed Property
Boise, ID
08.2021 - Current
- Review and process multiple claims daily.
- Coordinate research to confirm the identity of the claimant.
- Independently research, analyze, and compile information to approve claims.
- Create clear correspondence via email and software notes.
- Understand policies and procedures to ensure compliance with rules and regulations required by Unclaimed Property Law.
- Perform other duties as assigned.
Administrative Assistant
Idaho Unclaimed Property
Boise, ID
02.2021 - 08.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Server
Applebees, Black Bear Diner
Nampa, ID
06.2012 - 02.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
Bachelor of Science - Social Sciences
Boise State University
Boise, ID05-2020
Skills
- Bilingual
- Self motivated
- Strong attention to detail
- Policy Knowledge
- Decision-Making
- Interpersonal Communication
- Strong written and verbal communication skills
- Familiar with Microsoft Office Word and Outlook
- Experience in providing excellent customer service
- Strong analytical and problem-solving skills
- Highly ethical and possess ability to handle confidential information
Languages
Spanish
Native/ Bilingual
Timeline
Claims Agent
Idaho Unclaimed Property
08.2021 - Current
Administrative Assistant
Idaho Unclaimed Property
02.2021 - 08.2021
Server
Applebees, Black Bear Diner
06.2012 - 02.2021
Bachelor of Science - Social Sciences
Boise State University