Kenneth Barroso
Foley
Summary
Hardworking, motivated candidate equipped with strong problem-solving, leadership abilities, and willingness to learn. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Line Service Supervisor
Gulf Air Center
05.2023 - Current
- Enhanced overall team performance through regular coaching and training sessions aimed at developing individual skills, confidence, and abilities.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate aircraft operations and passenger services.
- Contributed to a safer work environment by maintaining knowledge of, adhering to, and mentoring peers about Federal and Safety Regulations.
- Performed daily and weekly Quality Control inspections, documented checks and findings in logbook and performed minor repairs when necessary.
CUSTOMER SERVICE REPRESENTATIVE
The Gulf Bowl
03.2022 - 01.2023
- Maintained knowledge of establishment's services and protocols to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries following standard operating procedures to help customers.
- Remained open to feedback from superiors and peers to build and improve skills set.
- Assisted with training and mentoring new team members.
- Logged details of customer service calls in computer system following correct protocols.
- Followed correct order of tasks by regularly using checklists.
LANDSCAPING CREW MEMBER
Robert's Landscaping
08.2018 - 12.2021
- Followed planned landscaping designs to determine sod and foliage layouts.
- Advised customers on plant selection and care.
- Utilized motor powered machines as well as hand tools, and made sure they were used in a safe manner.
Education
Bachelor of Science - Mechanical Engineering
The University of West Florida
Pensacola, FL05-2027
Skills
- Customer Relations
- Active Listening
- Managing Multiple Tasks
- Checklists and Federal Regulation Following
- Safely Troubleshooting issues with or without hand tools
- Staff Training
- Problem-Solving Ability
- Recordkeeping Strengths
Certification
- 80+ Flight Hours Pursuing Private Pilot License
- Airport Safety and Runway Incursions AOPA Course Certificate
- Radio Communications AOPA Course Certificate
- National Air Transportation Association Quality Control Inspector Certification (2024)
LANGUAGES
Spanish Native
English Bilingual
Awards
Multiple Academic Excellence Awards, recognized on the President's and Dean's List at Miami-Dade College and the University of West Florida. +3.85 GPA. Several-time named employee of the month at each company worked for.
Timeline
Line Service Supervisor
Gulf Air Center
05.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
The Gulf Bowl
03.2022 - 01.2023
LANDSCAPING CREW MEMBER
Robert's Landscaping
08.2018 - 12.2021
Bachelor of Science - Mechanical Engineering
The University of West Florida
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