Kenneth Bartlett
Maine Veterans’ Homes
VASSALBORO,ME
16
years of professional experience
Adaptable professional with 10+ years of technical support, customer service, and system operations experience. Skilled in troubleshooting, reporting, and working with a team. Known for effective communication, collaboration, and dependable day-to-day support.
Work History
Pharmacy Systems Coordinator
13 Years 8 Months- Review reports for accuracy and compliance requirements.
- Provide troubleshooting support for internal and external staff to maintain continuity of hardware and systems operations.
- Manage user access across suite of pharmacy systems
- Prepare reports for pharmacy and facility leadership
- Manage deployment and training for new hardware/systems in pharmacy and nursing facilities
- Assist with daily order entry and phone call volume
Business Systems Analyst
1 Year 11 Months- Managed project delivery for new non-clinical systems from planning through implementation.
- Ensured managed applications stay current with updates and platforms remain operational 24/7.
- Developed and delivered systems training sessions for new employees, covering core system functionality.
- Diagnosed application issues with end users and coordinated resolution steps.
Education
Bachelor of Arts - English
Skills
Customer service
Technical expertise
Adaptable learner
Team-oriented collaboration
Strong written communicator
Microsoft Excel
Awards
2-Time MVH Central Office Employee of the Year
Timeline
Pharmacy Systems Coordinator
Maine Veterans’ Homes
02.2013 - CurrentRead More
Business Systems Analyst
MaineGeneral Health
03.2011 - 02.2013Read More
University of Maine
Bachelor of Arts from English
Read More