Results-driven professional with extensive experience in retail and customer service. Proven track record in strategic merchandising and enhancing customer relations, leading to improved store layouts and increased product visibility.
Overview
9
9
years of professional experience
Work History
Key Account Representative
Fedway Associates
Basking Ridge, NJ
11.2024 - Current
Developed eye-catching displays to showcase key product features.
Evaluated store layout and designed new configurations to enhance customer experience.
Monitored customer feedback on product placement and display effectiveness.
Established strong relationships with key accounts to secure future business opportunities.
Managed key account at Brick Liquors, demonstrating proactive merchandising strategies.
Arranged products in strategic locations to attract customers and maximize sales.
Participated in regular meetings with Advanced Horizon team to discuss progress on key account initiatives.
Assistant Store Manager
Nj Wine Seller
Green Brook, NJ
06.2020 - 11.2024
Educated customers on new wines, beers, and spirits to foster strong relationships.
Coordinated vendor deliveries to ensure timely receipt of goods and accurate invoicing.
Oversaw daily store operations, managing staff, stock levels, and customer inquiries.
Managed opening and closing procedures for multiple locations, ensuring accurate till counts. Experience in Green Brook, Cranbury, and Cranford.
Guided newly hired personnel in managing deliveries and processing payments effectively.
Implemented strategies to enhance product visibility through impactful display creation.
Maintained cleanliness of work environment by performing regular sweeping, dusting, and mopping.
Established positive customer connections through friendly and engaging interactions.
Retail Sales Associate
Vine Republic
Mountainside, NJ
06.2021 - 08.2021
Tracked inventory levels throughout the day and restocked items as needed.
Adapted to unfamiliar store environment while developing understanding of diverse customer needs.
Assisted customers with finding the right product for their needs.
Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Waiter/Delivery Driver
Jozanna's Casual Italian Restaurant
Middlesex, NJ
08.2019 - 06.2020
Stocked shelves with supplies such as utensils, cups, glasses.
Performed cashier duties such as taking payments, counting change, and issuing receipts.
Followed all safety and sanitation regulations when handling food or drinks.
Completed opening and closing checklists to ensure smooth restaurant operations.
Collected tickets and followed proper cash-handling procedures.
Maintained a record of on-time and secure deliveries.
Gas Station Attendant
BLVD Fuels
Middlesex, NJ
06.2016 - 08.2019
Adhered to company procedures for handling hazardous materials such as gasoline & motor oil.
Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
Greeted customers, answered questions, and provided assistance with purchases.
Operated cash register to process customer transactions accurately and efficiently.
Managed house account payments and prioritized top customers.
Education
Associate of Science - Business Administration
Raritan Valley Community College
Somerville, NJ
06-2024
Skills
Store organization and stock management
Customer relations and service
Business development strategies
Work planning and prioritization
Pricing strategies and markdowns
POS systems operations
Store opening and closing procedures
Upselling and cross-selling techniques
Attention to detail
Strategic merchandising
Microsoft software proficiency
Affiliations
In addition to my role as a Merchandiser, I serve as a part-time wrestling coach with my town's recreation department, working with children from kindergarten through fifth grade. This position allows me to share my passion for wrestling while contributing to the development of young athletes. I focus on teaching fundamental wrestling techniques, fostering teamwork, and promoting physical fitness in a supportive and fun environment. By creating engaging and inclusive practices, I help instill discipline, confidence, and sportsmanship in my young wrestlers, preparing them for future success both on and off the mat.