Kenneth Brandon Lockett
Sacramento,CA
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution. Experienced Support Assistant offering broad knowledge in administrative and clerical duties. Strong ability to manage complex tasks, prioritize critical projects, and offer high-level support to team members and executives. Known for innovative problem-solving skills and ability to create efficient protocols that improve productivity. Previous work has demonstrated significant impact on company efficiency through implementation of improved administrative systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Assistant
A Brighter Childhood
Sacramento , CA
06.2017 - 08.2022
- Greeted visitors to welcome, provide directions and offer general information.
- Answered phone to respond to questions and route callers to appropriate employee.
- Monitored incoming emails and responded accordingly in a timely manner.
- Provided telephone support to customers, responding to queries in a professional manner.
- Setup Workstations and testing Peripherals
- Experience Operating Window 10, 11 OS,
- Knowledge of computer hardware components CPU, Heat-sink,Motherboards, Ram, GPU, Peripherals.
Education
Network+ Certificate - Network+
CompTia Network+
Remote06-2025
Some College (No Degree) - Cybersecurity Fundamentals
DayO
RemoteSkills
- Customer service
- Technical support
- Workstation setup
- Email communication
- Phone handling
- Windows operating systems
- Computer hardware
- Operating systems
- Troubleshooting hardware
- Problem solving
- Network security
- Vulnerability assessment
Certification
Google IT Support Professional Certificate, Technical Support Fundamentals, Cybersecurity Fundamental, Meta Front-End Development, Introduction to Front-End Development,
References
- Laverne Ishibashi, 916-302-6629, CEO, A Brighter Childhood
- Francisco, 916-826-8518
Related Experience
- Service Assistant Maintenance Worker, Department Of Transportation, 09/01/22, Current, Customer Service, Experience using Microsoft Office, Taking part in Crew Project
- Support Assistant Staff, A Brighter Childhood, 06/01/17, 08/31/22, Organizing filing documents, Customer Service, Setup workstations and testing peripherals, Two plus years of troubleshooting, Experience operating Windows 10 operating systems, Knowledge of computer hardware components (CPU, RAM, Peripherals), Understanding of IP addresses, DNS, DHCP, Routers, Switches, Firewalls
References
References available upon request.
Timeline
Support Assistant
A Brighter Childhood
06.2017 - 08.2022
Network+ Certificate - Network+
CompTia Network+
Some College (No Degree) - Cybersecurity Fundamentals
DayO
Similar Profiles
Krashanna EvansKrashanna Evans
Childcare Director at Brighter Day AcademyChildcare Director at Brighter Day Academy
Jessica RiveraJessica Rivera
Registered Behavioral Therapist at Brighter StridesRegistered Behavioral Therapist at Brighter Strides
Lauren BirdLauren Bird
Voice and Piano Instructor at Brighter Minds MusicVoice and Piano Instructor at Brighter Minds Music
Kyle AndersonKyle Anderson
Warehouse Associate at Lineage Logistics LLCWarehouse Associate at Lineage Logistics LLC
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon