Elyssa Rosskopf
Glen Burnie,MD
Summary
Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
5
5
years of professional experience
Work History
Support Assistant
BGE, Baltimore Gas & Electric
Cockeysville, MD
11.2024 - 11.2025
- Supported field operations by coordinating equipment and material deliveries to ensure timely project execution.
- Developed user-friendly documentation for procedures, improving accessibility and understanding among staff.
- Implemented feedback mechanisms to gather insights from field personnel, driving continuous improvement initiatives.
- Managed work orders, inventory, and documentation, maintaining accurate records for all field support activities.
- Enhanced team efficiency by streamlining field support processes and implementing best practices.
- Helped monitor inventory levels and coordinated replenishment efforts to maintain optimal supplies for field teams.
- Entered in time for all field workers efficiently to ensure pay was on time
- Helped with training others in my position to ensure the correct procedures were being followed
- Monitored monthly budgets for all tools and equipment
Full Time Assistant Manager
Windsor Fashions
Annapolis, MD
04.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
House Cleaner
Pristine Clean
05.2021 - 09.2021
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
General Studies -
North County High School
Glen Burnie, MD06.2022
Skills
- Quality Assurance Controls
- Providing Feedback
- Payment Collection
- Customer Service
- Customer Inquiry and Response
- Quality Assurance
- Company Quality Standards
- Active Listening
- Guest Service and Support
- Documenting Hours Worked
- Housekeeping
- Sales Strategies
- Staff Supervision
- Greet Guests
- Manage Inventory
- Retail Space Planning
- Assist Customers
- Transaction Monitoring
- Sales and Marketing
Timeline
Support Assistant
BGE, Baltimore Gas & Electric
11.2024 - 11.2025
Full Time Assistant Manager
Windsor Fashions
04.2023 - 11.2024
House Cleaner
Pristine Clean
05.2021 - 09.2021
General Studies -
North County High School