Sheena Henery
Somerset,OH
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Columbus, OH
01.2024 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Updated outdated patient information to maintain current records.
- Scheduled approximately 100 appointments daily for VA.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Certified Medical Assistant
Fairfield Medical
Millersport , OH
08.2022 - 01.2024
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Measured vital signs and took medical histories to prepare patients for examination.
CMA
Central Ohio Surgical Associates
Columbus, OH
05.2021 - 08.2022
- Maintained medication stock and performed cleaning of patient rooms and equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Triaged patients over the phone to assist in care after surgical procedures.
- Scheduled future appointments for patients.
- Referred patients to other facilities for preoperative appointment.
- Called insurance companies for prior Authorizations for test and medications.
- Worked with Greenway and Crimson EMR system.
CMA
Primecare Of SEO
Zanesville, OH
05.2016 - 05.2022
- Maintained medication stock and performed cleaning of patient rooms and equipment.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Assessed patient needs in response to medications.
- Monitored vital signs during medication administration to quickly identify any complications.
- Prepared examination and patient rooms for minor procedures, checking supply availability and laying out instruments.
- Complete referrals and Prior authorizations
- Draw blood, perform EKG's, POCT testing
- Utilization of EMR (EPIC)
Certified Medical Assistant
Dresden Medical Clinic
Dresden, OH
08.2015 - 04.2016
- Utilizing an EMR (electronic medical records), taking care of Prior Authorizations for procedures and referrals.
- Greeting and rooming patients, obtain vital signs, prep patients for minor procedures.
- Assist the Doctor when he needs me, and maintain a clean and well organized office.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Administered rapid tests such as influenza and strep to help clinical staff assess conditions.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Muskingum Pediatrics
CMA
05.2015 - 07.2015
- Checking Patients in and out, scheduling appointments, screening calls, taking vitals, prep patients for Minor procedures, documenting, filing charts, collect specimen samples, and run lab test.
Education
Associate of Applied Science - Medical Assisting
Zane State College
05.2016
General Studies
Ohio University
2012
Multi Skilled Technician
Mid-East CTC, Adult Education
Zanesville, OH2008
Medical Office Assistant/ MOA certificate achieved -
2005
Certified Clinical Medical Assistant: Issued on 03/04/2016 Certificate # Z7R2A7G9 -
Online
Skills
- Using a Multi-phone line system
- Filing charts
- Scheduling
- Billing and coding
- Blood draws
- CPR/first aid
- Pharmacology
- Giving injections
- Collecting specimens
- Vital sign monitoring
- Quick problem solver
- Quality assurance controls
- Office supply/ Vaccine inventory
- Performing patient intakes
- Medical terminology
- Calm and level-headed under pressure
References
References Sue Campbell- Family Contact # (740)252-6340 Ashley Bush-Co-Worker # (740)819-8385 Amanda Wood- Co-worker # (380)209-6277 Shanna Brooks-College Instructor Contact # (740)704-1170
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
Certified Medical Assistant
Fairfield Medical
08.2022 - 01.2024
CMA
Central Ohio Surgical Associates
05.2021 - 08.2022
CMA
Primecare Of SEO
05.2016 - 05.2022
Certified Medical Assistant
Dresden Medical Clinic
08.2015 - 04.2016
Muskingum Pediatrics
CMA
05.2015 - 07.2015
Associate of Applied Science - Medical Assisting
Zane State College
General Studies
Ohio University
Multi Skilled Technician
Mid-East CTC, Adult Education
Medical Office Assistant/ MOA certificate achieved -
Certified Clinical Medical Assistant: Issued on 03/04/2016 Certificate # Z7R2A7G9 -
Online
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