Christopher Ford
Gulfport,MS
Summary
Customer-oriented Communications Specialist with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Computer software proficiency in Microsoft word, spreadsheet, Microsoft excel
Typing: certified 75wpm
Overview
4
4
years of professional experience
Work History
Program Support Assistant
Department of Veterans Affairs
Biloxi, MS
02.2023 - Current
- 40 Hours per week; GS-06, Salary, $43,422 per year; Full-time; Permanent; Department Veterans Affairs, Biloxi, MS 39503
- Works with administrative managers in order to build and maintain appropriate Account Level Budget.
- Communicates orally and in writing to internal and external customers across various demographics.
- Works closely with the Accounting Section of Fiscal Service to track handling, routing, and payment of pending financial transactions.
- Produced well-written, comprehensive reports and documents.
- Assists with the development of action plans to improve/eliminate deficiencies identified.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Manages training folder oversight and coordination, ensuring quality management and organizational compliance.
- Manages employee personnel information, required trainings and related reports, telework documents, competencies, annual forms, orientation checklists, performance evaluations, and other required items.
- Uses analytical techniques in support of (MCA) program.
- Analyzes, determines, and develops internal controls and methods of complex procedures and functions of work processes and reports as needed.
- Serves as the primary timekeeper for Environmental Management Services at The Department of Veterans Affairs in Biloxi, MS.
- Compile and analyze data utilizing spreadsheets or other database software.
- Maintain positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
- Greeting guests and vendors to assist in navigating space.
- Responsible for ensuring accuracy and timely submission of all timecards, and that corrected timecards are entered and processed timely. This can include timekeeping duties for different time zones, and changing tours based on the needs of spoke sites. Completes and tracks all administrative absence leave, FMLA, and other leave accumulated for all personnel that is accumulated during temporary duty travel, trainings, and other related leave needs.
- Performs a variety of activities using office automation software. These activities include but are not limited to preparation of presentations requiring coordinating inputs from multiple sources and software packages; forms creation; calendar scheduling; correspondence preparation; electronic mail; Microsoft Office Suite; Microsoft Teams; action tracking systems; internet searches; spreadsheets to organize data, and office management programs.
- Monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities.
- Knowledge of regulations, policies, procedures, principles and concepts that govern the Personal Identity Verification Program.
- Ability to enter, extract, evaluate employee information via access to various computer databases.
- Skilled in dealing with highly charged emotional situations and have the ability to work calmly and effectively in sensitive, stress-producing situations.
- In charge of sponsoring all EMS employees for PIV access.
- Perform minor troubleshooting of the USAccess System during malfunctions and resolve system issues.
- Utilized the MS Booking scheduling tool and help guide employees on how to schedule their PIV fingerprint appointments.
- Highly experienced in USAccess, MS, Scheduler, Word, Excell, VATAS, Microsoft TEAMS, Sharepoint, and TMS.
- Responsible for the day-to-day functions of the fleet management program by documenting authorized operators, scheduling utilization and maintenance and submitting required reports.
- Coordinates with acquisition personnel in acquiring office supplies and equipment.
Housekeeping Aid
Department of Veterans Affairs
Biloxi, MS
02.2022 - 02.2023
- 40 Hours per week; WG-02, Salary, $37,651 per year; Full-Time; Permanent; Department of Veterans Affairs , Biloxi, MS 39503
- Follow EMS and Medical Center policies and procedures, VA regulations and verbal instructions from EMS Management.
- Supervising or administering a training program.
- Provides instructions with regard to training courses and modifies course content
- Sponsors, initiates, plans, coordinates, develops, and delivers educational programs and objectives that support the professional development
- Coordinates projects with nurses and other area supervisors to ensure work timely and successful completion.
- Report progress of work to the Supervisor and make recommendations as necessary, on all matters to include the progress of work, any infractions of policies and procedures, and assures all safety compliance.
- Clean areas to include, but not limited to horizontal and vertical surfaces in: outpatient surgery, outpatient clinics, central sterile, clean rooms, patient areas, laboratory, pharmacy, offices, support and patient areas, isolation rooms, storage rooms, corridors, stairwells, toilet rooms, shower rooms, and all other Medical center areas as required.
- Hand dust and wipe clean office furniture, fixtures and window sills.
- Check bathrooms, towels, rugs and toiletries before guest check-in.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Monitored common areas for cleanliness and safety.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
- Used dusting and polishing skills to leave clean and shiny appearance on surfaces.
- Disposed of hazardous materials in appropriate containers.
- Maintain compliance with OSHA requirements and risk management protocol.
- Verified each completed room against standard plans to maintain consistency.
- Contributed recommendations to leadership team to improve cleaning procedures.
- Follow supervisor instructions on cleanliness, professionalism and customer service standards.
- Follow EMS standards for cleanliness, sanitation and presentation.
- Resolve issues with room quality and cleanliness to improve satisfaction and service.
- Provides on-the job training for subordinates as individual needs dictate.
- Assisted in planing daily assignments, and scheduling periodic work for areas.
Store Worker
NCBC Commissary
Gulfport, MS
12.2021 - 02.2022
- 24 Hours per week; WG-04, Salary, $31,065.34 per year; Part-time; Permanent; Department of Defense , Gulfport, MS 39503
- 24 hours per week as commissary store worker
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Forecasted business and aligned operational plans with expected demands.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Noted current product inventory levels to support completion of order requests and audits.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Identified and implemented strategies to increase store traffic with customer- and community-focused events.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Interacted with over 15 customers daily in a friendly and helpful manner.
- Ensured established procedures, work assignments and safety standards were being properly applied and adjusting as necessary.
Education
Bachelor of Arts - Communication
Mississippi State University
Starkville, MS2018
Associate of Arts - Arts
East Central Community College
Decatur, MS2014
Skills
- Schedule coordination
- Records review
- Invoicing and billing
- Device configuration
- Reports generation and analysis
- Data analysis
- Investigative research
- Procedures implementation
- Document interpretation
- Group facilitation
- Project organization
- Operational improvement
- Order processing
- Payment processing
- Safety compliance
- Quality assurance controls
- Troubleshooting
- Product and service knowledge
- Microsoft Office proficiency
Veteran Information
Country of Citizenship: USA, Meridian, Mississippi
Veteran's Preference: YES,
VEOA/VRA, 30 Point
Training
- Completed continuing education in DAU Fundamentals Of Contracting Format
- Completed professional development in Fundamentals of Data Collection
- Records Management In The Don Certification
Professional Licenses & Certificates:
CFC/NCFC Certification-2011, 2016 (Universal)
Firefighter 1, Hazmat Awareness Certification #NV-2202-0165, 06/2016, 8weeks, Department of The Navy
Hazmat & Safety Certification #AMM067DL, updated-12/2016-08/2017, 09 Months, Department of The Army
Certified Electrical /Mechanical Equipment Repairman, National, #DG-9760, 06/2006-02/2008, 17 Months, Department of The Navy
Certified Electrician, Maintenance, National, Level #10, 06/2009-01/2010, 7 Months, Department of The Army
Certified Furnace Installer and Repairer, Hot Air, National, Level #10, 06/2009-01/2010, 7 Months, Department of The Army
Certified Heating, Air Conditioning, Refrigeration Mechanic and Installer, National, Level #10, 06/2009-01/2010, 7 Months, Department of The Army
Certified Heating and Air Conditioning Installer Servicer, National, Level #10, 06/2009-01/2010, 7 Months, Department of The Army
Certified Refrigeration Mechanic, National, Level #10, 06/2009-01/2010, 7 Months, Department of The Army
Certified Refrigeration Mechanic and Installer, National, Level #10, 06/2009-01/2010, 7 Months, Department of The Army
Certified Refrigeration Unit Repairer, National, Level #10, 06/2009-01/2010, 7 Months, Department of The Army
Certified Refrigeration-Mechanic Helper, National, Level #10, 06/2009-01/2010, 7 Months, Department of The Army
Performance Ratings, Awards, Honors, and Recognitions:
Meritorious Unit Commendation
National Defense Service Medal
Global War on Terrorism Expeditionary Medal
Global War on Terrorism Service Medal
Sea Service Deployment Ribbon
References
References Available Upon Request.
Timeline
Program Support Assistant
Department of Veterans Affairs
02.2023 - Current
Housekeeping Aid
Department of Veterans Affairs
02.2022 - 02.2023
Store Worker
NCBC Commissary
12.2021 - 02.2022
Bachelor of Arts - Communication
Mississippi State University
Associate of Arts - Arts
East Central Community College