Kenneth Britt
Martinsville,IN
Summary
Skilled IT Help Desk Technician and Data Collector, adept in multitasking and excellent communication, significantly enhanced customer satisfaction at Lowes Contact Center. Expert in software proficiency, including Microsoft Word and networking, with a proven track record in problem-solving and security oversight. Demonstrated ability to improve data collection procedures, showcasing a blend of technical and analytical prowess.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
It Help Desk Techtier 2
Lowes Contact Center
Indianapolis, IN
06.2018 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- help solve troubleshooting problems
- reset passwords
- security
Data Collector
Phoenix Services LLC
Fishers, IN
06.2017 - 03.2018
- Collected, compiled, and analyzed data from multiple sources to create detailed reports.
- Performed data entry operations using various software applications.
- Reviewed existing procedures for collecting data and made improvements where necessary.
Education
Information And Computer Systems
Mycomputercareer
Indianapolis, IN03-2025
High School Diploma -
Everman High School
Fort Worth,texas03-1997
Skills
- Multitasking
- Excellent communication
- [Type] Software Proficiency
- Microsoft Word
- Networking
- Computer skills
- Problem-solving
- LAN protocols
- Mobile application development
- Security oversight
- Software updates
- Hardware updates
- Permissions management
- operating systems
- security
- windows
- troubleshooting
Certification
Compia A+
Timeline
It Help Desk Techtier 2
Lowes Contact Center
06.2018 - 10.2024
Data Collector
Phoenix Services LLC
06.2017 - 03.2018
Information And Computer Systems
Mycomputercareer
High School Diploma -
Everman High School
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