Summary
Overview
Work History
Education
Skills
Exploring the back roads, HAM Radio
Timeline
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Kenneth Brown

Kansas City,MO

Summary

Accomplished IT Director with a proven track record at Molly Automotive Group, enhancing IT infrastructure and cybersecurity. Expert in IT problem-solving and mentoring teams for peak performance. Achieved significant operational improvements and cost savings through strategic IT process improvements and effective IT budgeting. Skilled in technical support management and network administration, consistently reducing downtime and elevating system security. Insightful Information Technology Manager with 30 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 30-year record of building positive relationships with internal and external stakeholders.

Overview

18
18
years of professional experience

Work History

IT Director

Molly Automotive Group
06.2016 - Current
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
  • Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
  • Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.

IT Support Engineer

Batts Communications Services Inc
05.2013 - 06.2016
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.

IT Manager

Integrated Electronics
08.2011 - 05.2013
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.

IT Manager

Novak Conversions
05.2006 - 08.2011
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Coordinated technical training and personal development classes for staff members.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.

Education

Associate of Applied Science - Computer Engineering

Metropolitan Community College - Kansas City
Kansas City, MO
04.1982

GED -

Missouri Department of Education
Jefferson City, MO
11.1978

Skills

  • IT problem-solving
  • IT Budgeting
  • Technical Support Management
  • IT Process Improvement
  • Network Administration
  • IT Training and Development
  • Cybersecurity Expertise
  • Virtualization Technologies
  • Disaster Recovery
  • IT Infrastructure Management
  • Information Security
  • IT Compliance
  • IT risk management
  • IT Policy Development
  • IT Procurement
  • IT Asset Management
  • IT Performance Metrics

Exploring the back roads, HAM Radio

I have built vehicles to drive off the beaten path, concentrating on Utah, Colorado, and Idaho. 


HAM radio has been a part of my life with my father and now with my children. I have been involved with weather spotting and emergancy preparedness since I was 18 teen.

Timeline

IT Director

Molly Automotive Group
06.2016 - Current

IT Support Engineer

Batts Communications Services Inc
05.2013 - 06.2016

IT Manager

Integrated Electronics
08.2011 - 05.2013

IT Manager

Novak Conversions
05.2006 - 08.2011

Associate of Applied Science - Computer Engineering

Metropolitan Community College - Kansas City

GED -

Missouri Department of Education

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Kenneth Brown