Kenneth Brown
Glendale,ARIZONA
Summary
Dynamic Professional Services Technical Specialist with a proven track record at Constellation Software, Inc, specializing in IT troubleshooting and fostering teamwork. Excelled in software testing and integration, significantly enhancing customer satisfaction through effective problem-solving and technical support. Demonstrated leadership in project rollouts and adept at improving technical documentation and processes.
Overview
12
12
years of professional experience
Work History
Professional Services Technical Specialist
Constellation Software, Inc
02.2016 - Current
- Created documentation including user guides, standard operating procedures (SOPs), troubleshooting manuals etc
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Successfully worked with countless customers and created many relationships.
- Provided excellent customer and technical services.
- Completed troubleshooting and diagnostics on company resources.
- Assisted in multiple Roll outs of new versions of Software while testing and providing documentation on issues during Beta.
- Headed Project for Roll Out of new version of Software, kept detailed notes about each location and issue discovered.
Chefs Table
Sodexo
06.2013 - 02.2016
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Education
High School Diploma -
Seminole Ridge Community High School
Loxahatchee Groves, FL05-2008
Skills
- Proficient in SQL
- IT infrastructure
- Technical support
- Operating systems
- Software testing
- Quality assurance testing
- Software integration
- IT troubleshooting abilities
Timeline
Professional Services Technical Specialist
Constellation Software, Inc
02.2016 - Current
Chefs Table
Sodexo
06.2013 - 02.2016
High School Diploma -
Seminole Ridge Community High School
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