Kenneth Casey
Cincinnati,Ohio
Summary
Looking to advance within the company with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service, assistance, and results.
Overview
15
15
years of professional experience
Work History
Billing and Payment Coordinator III
TQL
05.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Front End Analyst
Kroger Technologies
08.2017 - 08.2023
- Field support calls from store associates
- Remote software installation and network troubleshooting
- Support on-site technicians for software and hardware upgrades.
Quality Assurance Engineer
dotLoop
02.2013 - 11.2013
- Added new customers to existing database
- Stress test products to ensure end-user satisfaction
- Developed manual test for software enhancements and prepared end-user documentation.
Photo Lab Specialist
Wal-Mart
03.2009 - 06.2013
- Upkeep of lab equipment according to company standards, including cleaning and preventive maintenance
- Replenishment of supplies and restocking inventory
- Daily customer interaction through receipt of orders and efficient service delivery.
Education
Applied Sciences, Computer Support Administration -
Cincinnati State Technical and Community College
Cincinnati, Ohio01.2016
Walnut Hills High School
Cincinnati, Ohio01.2004
Skills
- Customer Service
- Coaching and Mentoring
- Team Leadership
- Performance Improvement
- New Hire Orientation
- Point of Contact
- Scheduling and calendar management
- MS Office
- Decision-Making
Timeline
Billing and Payment Coordinator III
TQL
05.2022 - Current
Front End Analyst
Kroger Technologies
08.2017 - 08.2023
Quality Assurance Engineer
dotLoop
02.2013 - 11.2013
Photo Lab Specialist
Wal-Mart
03.2009 - 06.2013
Applied Sciences, Computer Support Administration -
Cincinnati State Technical and Community College
Walnut Hills High School
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