KENNETH CHARRIEZ
Austin,TX
Summary
As a dynamic AGILE Product specialist with technical programming and software development experience, I bridge the gap between business and technical deliverables, ensuring that success manifests for my team. I create software with real user enhancements backed by data-driven decisions that continuously iterate to exceed expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Product Owner
NMI
12.2022 - Current
- Led multiple development teams in AGILE transformation and maturity. Teams were in charge of improving and maintaining multiple, high-traffic payment platforms with globally networked clients with thousands of merchants and hundreds of enterprise-level affiliate partner accounts. Worked to advocate for scalable software solutions that ensured secure and easy financial transactions for users of every account-level.
- Coordinated remotely between strategic stakeholders, legal advisors, software developers, and UI/UX asset creators throughout the range of US and UK timezones to plan, build, deliver, and maintain feature improvements. Owned features and tickets to completion, including conducting User Acceptance Testing of work to guarantee the quality of our product platforms.
- After guiding AGILE maturity, his direct team and value stream was able to consistently deliver over 98% of committed features for the entirety of 2024, achieving company-wide recognition for having the highest predictability in Q3 and Q4 of 2024 while ensuring continual feature deliverability and prioritization of production issues.
- Presented deliverables during demonstrations at regular Sprint Reviews as well as company-wide Sprint Showcases to update strategic stakeholders and executives on product initiatives and improvements. Wrote and published Feature Release documentation for both internal and partner audiences on a weekly basis.
Senior Product Manager
Global Custom Commerce
05.2022 - 09.2022
- Completed a contract position for the Eight-Eleven Group, to provide Business Sustainment management for The Home Depot’s Global Custom Commerce website platform
- Led to the10% growth of the Countertops Online platform in a fiscal period
- Delivered database migration to a joint eCommerce experience that seamlessly integrates Home Depot’s stock offerings with their custom products to improve customer experience
- Inception and development of numerous product enhancements including piloting the implementation of the visualization tool, RoomVO on the custom Countertops category
- This feature is projected to deliver over $12 million of sales lift per year once fully adopted
- Presented biweekly demonstrations of the team’s work to a company-wide audience including executives and showcased product improvements and business impact
Product Manager
Papa John’s International
09.2020 - 05.2022
- While under contract for the Eight-Eleven Group with Papa John’s International Aggregator Team, collaborated with DoorDash, Postmates, and Uber Eats engineering teams to improve user experience on their applications
- Created user stories and introduced scrum for off-shore and on-shore teams using the AGILE framework
- Rose aggregator sales to $5.2 million in2021 from the previous height of $3.4 million that same week in2020
- Led the aggregator channel sales mix to become11.1% of total company sales for Papa John’s International due to the direct impact of our improved Customer Experience to promote new product offerings
- Managed three off-shore development teams while maintaining and arguing for customer enhancements on a shared platform with aggregator business partners, providing KPIs and coordinating roadmaps with stakeholders
- Inception and delivery of Grubhub expansion to the Papa John’s International aggregator family
- Led and presented on business and technical discoveries for the service and provided business analysis for scoping MVP and future enhancements
Product Manager
Techtonic Inc.
06.2019 - 03.2020
- Inception, management, and completion of client projects
- Included business enrichment and partnerships with Hensel Phelps, Beat Port, Vantage, and the Boulder Chamber of Commerce
- Introduced, advocated, and implemented the AGILE methodology to teams and business partners
- Supported formerly underperforming teams in delivering100% of promised features and doubled the velocity of feature development by managing client priorities and creating clearly defined goals
- Boosted quality of code standards from less than10% code coverage to over83% in under three weeks, enhancing stakeholder trust in the team and ensuring the continuation of service and projects
Full-Stack Software Developer
Techtonic Inc.
02.2019 - 06.2019
- Expanded product offering by developing front and backend code for a Mobile / Desktop Altered Reality Game application using React and leveraging the Yelp and Google APIs
- Showcased product offering to company and led a live demonstration of its capabilities and potential business model
Education
Master’s - Creative Writing
Arcadia University
Glenside, PA05.2015
Skills
- JIRA and User-Story writing -5 years
- AGILE methodology and advocacy -6 years
- Software Development -7 years
- Product Management -5 years
- Product roadmap and lifecycle expertise
- Release planning and expectation management
- Customer advocacy and journey mapping
Certification
- Certified Scrum Product Owner - Scrum Alliance
Languages
Spanish
Native or Bilingual
Timeline
Senior Product Owner
NMI
12.2022 - Current
Senior Product Manager
Global Custom Commerce
05.2022 - 09.2022
Product Manager
Papa John’s International
09.2020 - 05.2022
Product Manager
Techtonic Inc.
06.2019 - 03.2020
Full-Stack Software Developer
Techtonic Inc.
02.2019 - 06.2019
- Certified Scrum Product Owner - Scrum Alliance
Master’s - Creative Writing
Arcadia University
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